fix problems on Jetpack [iphone]

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Jetpack for WordPress
Info:
company: Automattic
: https://jetpack.com/support/
: jetpack.com
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Bugs issue

Jetpack shows drafts instead of published posts

Fix: Ensure that you are logged into the correct WordPress account that has access to the published posts. Sometimes, being logged into a differe... ⇲

Cannot edit or start new articles

Fix: Ensure that you have the necessary permissions to edit posts. If you are not the site administrator, check with the admin to confirm your us... ⇲
 
Compatibility issue

Links open in Jetpack app instead of browser

Fix: Change the settings in the Jetpack app. Go to 'Settings' within the Jetpack app, and look for an option that says 'Open links in app' or sim... ⇲

Unwanted forced use of Jetpack app

Fix: If you prefer not to use the Jetpack app, consider using the WordPress app instead. Download the WordPress app from the App Store and log in... ⇲
 
Slow issue

Lag when composing new posts

Fix: Check your internet connection. A slow or unstable connection can cause lag. Try switching from Wi-Fi to mobile data or vice versa to see if... ⇲
 
UI issue

Touchscreen keys get sticky

Fix: Clean your iPhone screen. Sometimes, dirt or oil can cause the touchscreen to become unresponsive. Use a microfiber cloth to gently clean th... ⇲

No link to exit back to main menu after editing

Fix: Use the back button on your iPhone to navigate back to the main menu. This is a quick workaround until a proper exit link is implemented in... ⇲

Awful color scheme

Fix: Check if there are any theme or display settings within the Jetpack app that allow you to change the color scheme. Sometimes, apps have acce... ⇲
 
Network issue

Jetpack fails to recognize online status

Fix: Check your internet connection. Ensure that you are connected to Wi-Fi or mobile data. If you are connected but still facing issues, try tog... ⇲
 
Uploads issue

Jetpack fails to upload/update posts

Fix: Check your internet connection. A weak connection can prevent uploads. Switch to a stronger network if possible, or try again later when the... ⇲

Timeout errors when uploading media

Fix: Check your internet connection. A slow connection can cause timeout errors. Switch to a more stable network if possible. OR Reduce the si... ⇲
 
Updates issue

Removed features like saving drafts

Fix: Check if you are using the latest version of the Jetpack app. Go to the App Store, search for Jetpack, and see if an update is available. Up... ⇲

No new functionality compared to old app

Fix: Explore the settings and features of the new app thoroughly. Sometimes, new functionalities are not immediately obvious. Check the 'Settings... ⇲
 
Security issue

Inconvenient two-step verification process

Fix: Consider using a password manager that can autofill your login credentials, which can streamline the two-step verification process. This way... ⇲
 
Freezing issue

Freezes while editing pages

Fix: Ensure that your iPhone has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and check if you have sufficient space. If... ⇲
 
Customization issue

Lack of customization options for posts

Fix: Explore the settings in the Jetpack app to see if there are any customization options available. Sometimes, these settings are not immediate... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.9%

Bad experience
3.6%

Neutral
2.5%

~ from our NLP analysis of 3,854 combined software ratings.

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 Private Data Jetpack collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics