fix problems on Sony [iphone]

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—— Run into issues on Sony ? Get help pending when official support gets back to you!

Sony | BRAVIA Connect
Info:
company: Sony Corporation
: https://www.sony.net/elesupport/
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UI issue

Scroll pad sensitivity issues

Fix: 1. Adjust the sensitivity settings within the app if available. Check the app settings for any options related to touch sensitivity. 2. Clea... ⇲

Lacks arrow and select buttons

Fix: 1. Familiarize yourself with the alternative navigation methods available in the app, such as swiping or tapping. 2. Use the physical remote... ⇲

Confusing navigation

Fix: 1. Take time to explore the app interface and familiarize yourself with its layout. 2. Refer to the user manual or online resources for guid... ⇲
 
Network issue

Requires constant reconnection

Fix: 1. Ensure that both devices are on the same Wi-Fi network and that the network is stable. 2. Disable any power-saving features on your TV th... ⇲

Poor Bluetooth pairing experience

Fix: 1. Make sure Bluetooth is enabled on your iPhone and that the TV is in pairing mode. 2. Forget the device on your iPhone by going to Setting... ⇲

No real-time wireless connection health monitoring

Fix: 1. Use a third-party network monitoring app to check the health of your Wi-Fi connection while using the Sony BRAVIA Connect app. 2. Regular... ⇲

Inability to connect to soundbar

Fix: 1. Check that the soundbar is powered on and in pairing mode. 2. Ensure that both the soundbar and the TV are connected to the same Wi-Fi ne... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Close any background apps on your iPhone to free up resources. Double-click the home button and swipe up on apps to close them. 2. Ensure... ⇲
 
Features issue

Limited functionality compared to physical remote

Fix: 1. Identify the specific functions you need that are missing from the app and use the physical remote for those tasks. 2. Check for app upda... ⇲
 
Login issue

Sony fails to recognize user sign-in

Fix: 1. Double-check your login credentials for accuracy. Ensure that you are using the correct email and password. 2. If you have forgotten your... ⇲
 
Installation issue

Error messages during setup

Fix: 1. Note the specific error message and search for it online to find targeted solutions. 2. Restart both your iPhone and the TV, then attempt... ⇲
 
Freezing issue

Sony freezes or becomes unresponsive

Fix: 1. Force close the app by double-clicking the home button and swiping up on the app. Then reopen it. 2. Restart your iPhone to clear any tem... ⇲
 
Customization issue

No option to customize shortcut buttons

Fix: 1. Check the app settings to see if there are any customization options available. 2. Use the physical remote for quick access to frequently... ⇲
 
Bugs issue

Low-quality app experience for high price point

Fix: 1. Provide feedback through app reviews to highlight specific areas for improvement. 2. Explore alternative apps that may offer better funct... ⇲
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 what users are saying
Good experience
88.4%

Bad experience
8.0%

Neutral
3.6%

~ from our NLP analysis of 2,057 combined software ratings.

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 Private Data Sony collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics