fix problems on Crowdcast [iphone]

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Crowdcast Mobile
Info:
company: Crowdcast
: http://docs.crowdcast.io
: www.crowdcast.io
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Audio issue

audio cuts out intermittently

Fix: 1. Check your internet connection to ensure it is stable. Switch to a different Wi-Fi network or use cellular data if available. 2. Restart... ⇲

audio clips for no obvious reason

Fix: 1. Restart the app and your device to refresh the audio settings. 2. Check for any updates to the app that may address audio issues. 3. If t... ⇲
 
UI issue

browser window too small on mobile

Fix: 1. Try rotating your device to landscape mode to see if the browser window expands. 2. Use pinch-to-zoom gestures to enlarge the content wit... ⇲

chat window too large relative to video

Fix: 1. Try minimizing the chat window by tapping on the chat icon to collapse it. 2. If the app allows, adjust the layout settings in the app to... ⇲

refreshing sessions is not intuitive

Fix: 1. Familiarize yourself with the app's navigation by exploring the menus and options available. 2. Try pulling down on the session list to r... ⇲

overwhelming recently watched tab

Fix: 1. Clear your recently watched history by going into the app settings and looking for an option to manage your watch history. 2. Organize yo... ⇲
 
Login issue

login requires multiple step authentication

Fix: 1. Save your login credentials in a password manager or your device's keychain to streamline the login process. 2. Enable biometric authenti... ⇲
 
Video issue

cannot save progress in long videos

Fix: 1. Take notes on the timestamp of where you left off in the video for easy reference when you return. 2. Use the app's chat feature to send... ⇲

inconsistent video quality

Fix: 1. Check your internet speed using a speed test app to ensure it meets the requirements for streaming. 2. Lower the video quality in the app... ⇲
 
Notifications issue

missing notifications for events

Fix: 1. Check your notification settings by going to Settings > Notifications > Crowdcast and ensure notifications are enabled. 2. Within the app... ⇲
 
Glitches issue

glitches during live streams

Fix: 1. Ensure you have a strong and stable internet connection. Switch to a different Wi-Fi network or use cellular data if necessary. 2. Close... ⇲
 
Customization issue

no ability to comment directly to individuals

Fix: 1. Use the general chat feature to mention individuals by typing '@' followed by their username if the app supports it. 2. Engage with the h... ⇲

no option to save casts to favorites

Fix: 1. Use the app's note-taking feature to jot down the titles of casts you want to revisit. 2. Create a separate document or note on your devi... ⇲

limited interaction options during streams

Fix: 1. Familiarize yourself with the available interaction options in the app, such as polls or Q&A features. 2. Engage with the host or moderat... ⇲
 
Compatibility issue

missing features compared to other platforms

Fix: 1. Explore the app thoroughly to ensure you are not overlooking any features. 2. Use the app's help or FAQ section to understand the availab... ⇲
 
Loading issue

replays still have buffering issues

Fix: 1. Ensure you have a stable internet connection when watching replays. 2. Try lowering the video quality in the app settings if available to... ⇲
 
Registration issue

difficulty accessing sessions after registration

Fix: 1. Check your email for confirmation and access links sent after registration. 2. Log into the app and navigate to the 'My Events' or 'Regis... ⇲
 
Network issue

kicked off sessions unexpectedly

Fix: 1. Ensure your internet connection is stable to avoid disconnections. 2. Avoid switching between networks (Wi-Fi to cellular) during a sessi... ⇲

poor connectivity during events

Fix: 1. Ensure you are connected to a strong Wi-Fi network or use cellular data if necessary. 2. Move closer to your router or switch to a differ... ⇲
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 what users are saying
Good experience
94.1%

Neutral
3.4%

Bad experience
2.6%

~ from our NLP analysis of 27,055 combined software ratings.

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 Private Data Crowdcast collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics