fix problems on Alight [iphone]

​

—— Run into issues on Alight ? Get help pending when official support gets back to you!

Alight Mobile
Info:
company: Alight Solutions, LLC
: https://www.alightsolutions.com
Chat with our AI-based Alight Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Bugs causing login issues

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for Alight Mobile, and check for updates. If the a... ⇲

Inaccurate provider information

Fix: Cross-check provider information with official sources or the provider's website to confirm accuracy. If discrepancies are found, document t... ⇲

Inability to save challenge completion

Fix: Ensure that you are following all steps required to complete the challenge. Sometimes, missing a step can prevent the app from saving your p... ⇲
 
Uploads issue

Difficult receipt upload process

Fix: To simplify the receipt upload process, ensure you are using the latest version of the app. When uploading, take clear photos of the receipt... ⇲

Limited upload capabilities for receipts

Fix: Check the app's guidelines for receipt uploads to ensure you are within the limits. If the app allows only certain file types or sizes, make... ⇲
 
UI issue

Confusing navigation and UI

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located. If available, check for... ⇲

Alight redirects to web unnecessarily

Fix: Check the app settings to see if there are options to disable web redirects. Some apps allow you to choose whether to open links in-app or i... ⇲
 
Account issue

Inconsistent account access

Fix: Ensure that you are using the same login credentials each time you access the app. If you have multiple accounts, keep track of which one yo... ⇲

Inability to update personal information

Fix: Check if there is a specific section in the app for account settings or profile management. If you find it, ensure you are following the pro... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ or help section for common issues. Many apps have self-service options that can provide immediate assistance without n... ⇲
 
Payments issue

Errors in payment processing

Fix: Verify that your payment information is entered correctly in the app. Check for any expired cards or incorrect billing addresses. If everyth... ⇲

Complicated fund transfer process

Fix: Review the app's help section for step-by-step instructions on how to transfer funds. Familiarizing yourself with the process can make it ea... ⇲

No clear way to view or pay bills

Fix: Explore the app's main menu and look for sections labeled 'Bills' or 'Payments.' If you can't find it, use the search feature if available.... ⇲
 
Links issue

Broken links in the app

Fix: If you encounter broken links, try restarting the app or clearing its cache. This can sometimes resolve temporary glitches. OR If the iss... ⇲
 
Login issue

Alight frequently logs users out

Fix: Check your app settings for any session timeout settings and adjust them if possible. Ensure that your device's software is up to date, as t... ⇲
 
Syncing issue

Alight does not sync with other programs

Fix: Check the app's settings to see if there are options to enable syncing with other programs or services. Ensure that you have granted all nec... ⇲

Inconsistent information across app and website

Fix: Cross-reference information between the app and the website to identify discrepancies. Document any inconsistencies for your records. OR... ⇲
 
Security issue

Excessive security measures causing access issues

Fix: Review the app's security settings to see if you can adjust them to a more manageable level. Sometimes, reducing the frequency of security c... ⇲
 
Compatibility issue

Alight performance issues on new devices

Fix: Ensure that your device's operating system is updated to the latest version, as compatibility issues can affect app performance. OR If pe... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.5%

Neutral
2.1%

Bad experience
1.4%

~ from our NLP analysis of 181,736 combined software ratings.

 Switch to these Alternatives:
Workforce Tools
MetLife US App
Optum Bank
Octopus Authenticator
Workhuman
Fidelity HealthĀ®
NetBenefits
Benefits OnLine
HealthEquity Mobile
Inspira Mobileā„¢

 Private Data Alight collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data