fix problems on Goat [iphone]

—— Run into issues on Goat? Get help pending when official support gets back to you!

Goat - Scooter Rental

Info:

company: Ride Goat, Inc.

: http://www.ridegoat.com

Chat with our AI-based Goat Support

🛠️ Common Goat Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Goat setup is not user-friendly

Fix: To improve your experience with the app setup, try following these steps: 1. Ensure you have a stable internet connection before starting th... ⇲

Grayed out 'next' button requires agreement to terms

Fix: To enable the 'next' button, carefully read through the terms and conditions presented on the screen. You may need to scroll to the bottom o... ⇲

Payments issue

Forces users to top up account before riding

Fix: To manage your funds effectively, consider setting a budget for your rides. Before you plan to use the scooter, ensure you have enough funds... ⇲

Goat does not add funds after debit

Fix: If your funds are not added after a debit, first check your bank statement to confirm the transaction went through. If it did, try logging o... ⇲

Customization issue

No option for custom top-up amounts

Fix: If you need a specific amount to top up, consider using the available preset amounts that are closest to your desired amount. You can then a... ⇲

Bugs issue

Issues ending rides

Fix: To ensure you end your ride correctly, make sure you are in a designated parking area as specified by the app. Look for any on-screen prompt... ⇲

Goat can charge extra time incorrectly

Fix: To avoid being charged incorrectly, always double-check the time you start and end your ride. Take note of the time when you begin and end y... ⇲

Broken scooters still allow timer to run

Fix: If you encounter a broken scooter, take a photo of the issue and report it immediately through the app. This can help prevent others from us... ⇲

Glitches issue

Scooters often not in location shown on map

Fix: Before heading to a scooter's location, check the app for any notifications or updates regarding scooter availability. If the scooter is not... ⇲

Slow issue

Scooters can be slow and struggle with inclines

Fix: If you find that the scooter is slow, check the battery level displayed in the app. A low battery can affect performance. If the battery is... ⇲

Instructions issue

No instructions on scooters for changing modes

Fix: To change modes, look for any buttons or indicators on the scooter itself. Often, there is a button on the handlebar that allows you to swit... ⇲

Support issue

Support is difficult to contact

Fix: To contact support, look for a 'Help' or 'Support' section within the app. This may provide FAQs or a direct way to submit a request. If you... ⇲

Gameplay issue

Limited ride distance

Fix: To maximize your ride distance, plan your routes in advance and choose destinations that are within the allowed range. Familiarize yourself... ⇲

Security issue

Facilitates unlawful behavior on sidewalks

Fix: To avoid contributing to unlawful behavior, always ride in designated bike lanes or areas where scooters are permitted. Familiarize yourself... ⇲

Insurance misrepresentation in policy

Fix: To clarify any confusion regarding insurance, carefully read through the policy details provided in the app. Make sure you understand what i... ⇲