fix problems on My H-E-B [iphone]

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—— Run into issues on My H-E-B? Get help pending when official support gets back to you!

My H-E-B
Info:
company: H-E-B, LP
: https://www.heb.com/static-page/contact-us
: www.heb.com
Chat with our AI-based My H-E-B Support
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Bugs issue

Items frequently damaged or missing

Fix: 1. Report Issues: Use the app's reporting feature to notify H-E-B about damaged or missing items. This can help improve future orders. 2. I... ⇲

Inconsistent pricing between app and store

Fix: 1. Verify Prices: Before shopping, check the app for prices and compare them with in-store prices. If discrepancies are found, take note of... ⇲

Frequent app errors and bugs

Fix: 1. Update the App: Ensure you are using the latest version of the My H-E-B app. Go to the App Store, search for My H-E-B, and update if nece... ⇲

Weight estimates for meat products inaccurate

Fix: 1. Verify Weights: When purchasing meat, check the weight on the packaging to ensure it matches what you ordered. 2. Report Discrepancies:... ⇲

Items mixed up in shopping list

Fix: 1. Manually Rearrange Items: Tap and hold on an item in your shopping list to drag it to the correct position. 2. Create Separate Lists: If... ⇲
 
UI issue

Aisles not numbered on both sides

Fix: 1. Use Store Maps: If available, refer to the store map provided in the app or at the store entrance to navigate more effectively. 2. Famil... ⇲

My H-E-B layout changes without user-friendly features

Fix: 1. Familiarize Yourself: Spend some time exploring the new layout to understand where features are located. 2. Check for Tutorials: Look fo... ⇲
 
Customization issue

Items not sorted by store layout

Fix: 1. Manually Organize Your List: Before shopping, rearrange your shopping list in the order of the aisles as you know them. 2. Use the Searc... ⇲

Limited options for deleting items from lists

Fix: 1. Edit List: Tap on the list you want to edit, then look for an 'Edit' option. This should allow you to delete items. 2. Swipe to Delete:... ⇲

No option to add out-of-stock items to future orders

Fix: 1. Keep a Manual List: Write down out-of-stock items and check back later to see if they are available. 2. Use Reminders: Set reminders on... ⇲

No option to hide completed items in lists

Fix: 1. Create a New List: After completing shopping, create a new list for future items and leave the completed list as is. 2. Use Checkboxes:... ⇲

Curbside shopping experience feels limited

Fix: 1. Review Order Options: When placing curbside orders, review all available options to maximize your selections. 2. Provide Specific Instru... ⇲
 
Crashes issue

My H-E-B crashes or buffers during coupon clipping

Fix: 1. Clear App Cache: Go to Settings > My H-E-B > Offload App. This will remove the app but keep its documents and data. Reinstall the app fro... ⇲
 
Search issue

Difficulty in finding specific items across stores

Fix: 1. Use the Search Feature: Utilize the search bar in the app to find specific items. This can help you locate them quickly. 2. Check Store... ⇲
 
Account issue

Inability to create an account without a prescription

Fix: 1. Use Alternative Registration: If you are trying to create an account for non-pharmacy services, look for an option to register without a... ⇲
 
Feedback issue

No feedback section within the app

Fix: 1. Use Contact Options: If there is no feedback section, look for contact options in the app settings or help section to provide your feedba... ⇲
 
Compatibility issue

Pharmacy app migration lacks functionality

Fix: 1. Explore New Features: Take time to explore the new pharmacy features and settings to familiarize yourself with any changes. 2. Use Alter... ⇲
 
Notifications issue

My H-E-B does not inform about refill problems

Fix: 1. Set Manual Reminders: Use your phone's reminder feature to set alerts for when you need to check on refills. 2. Regularly Check App: Mak... ⇲
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 what users are saying
Good experience
87.2%

Bad experience
9.5%

Neutral
3.3%

~ from our NLP analysis of 16,977 combined software ratings.

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 Private Data My H-E-B collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics