Fix My H-E-B errors on iphone

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20 problems reported in the past 24 hours

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Bugs
Items frequently damaged or missing

🛠️ 1. Report Issues: Use the app's reporting feature to notify H-E-B about damaged or missing items. Th... show fix »
Inconsistent pricing between app and store

🛠️ 1. Verify Prices: Before shopping, check the app for prices and compare them with in-store prices. I... show fix »
Frequent app errors and bugs

🛠️ 1. Update the App: Ensure you are using the latest version of the My H-E-B app. Go to the App Store,... show fix »
Weight estimates for meat products inaccurate

🛠️ 1. Verify Weights: When purchasing meat, check the weight on the packaging to ensure it matches what... show fix »
Items mixed up in shopping list

🛠️ 1. Manually Rearrange Items: Tap and hold on an item in your shopping list to drag it to the correct... show fix »
 
UI
Aisles not numbered on both sides

🛠️ 1. Use Store Maps: If available, refer to the store map provided in the app or at the store entrance... show fix »
App layout changes without user-friendly features

🛠️ 1. Familiarize Yourself: Spend some time exploring the new layout to understand where features are l... show fix »
 
Customization
Items not sorted by store layout

🛠️ 1. Manually Organize Your List: Before shopping, rearrange your shopping list in the order of the ai... show fix »
Limited options for deleting items from lists

🛠️ 1. Edit List: Tap on the list you want to edit, then look for an 'Edit' option. This should allow yo... show fix »
No option to add out-of-stock items to future orders

🛠️ 1. Keep a Manual List: Write down out-of-stock items and check back later to see if they are availab... show fix »
No option to hide completed items in lists

🛠️ 1. Create a New List: After completing shopping, create a new list for future items and leave the co... show fix »
Curbside shopping experience feels limited

🛠️ 1. Review Order Options: When placing curbside orders, review all available options to maximize your... show fix »
 
Crashes
App crashes or buffers during coupon clipping

🛠️ 1. Clear App Cache: Go to Settings > My H-E-B > Offload App. This will remove the app but keep its d... show fix »
 
Search
Difficulty in finding specific items across stores

🛠️ 1. Use the Search Feature: Utilize the search bar in the app to find specific items. This can help y... show fix »
 
Account
Inability to create an account without a prescription

🛠️ 1. Use Alternative Registration: If you are trying to create an account for non-pharmacy services, l... show fix »
 
Feedback
No feedback section within the app

🛠️ 1. Use Contact Options: If there is no feedback section, look for contact options in the app setting... show fix »
 
Compatibility
Pharmacy app migration lacks functionality

🛠️ 1. Explore New Features: Take time to explore the new pharmacy features and settings to familiarize... show fix »
 
Notifications
App does not inform about refill problems

🛠️ 1. Set Manual Reminders: Use your phone's reminder feature to set alerts for when you need to check... show fix »
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 Contact Support
Developer:
H-E-B, LP
Email:
  https://www.heb.com/static-page/contact-us
Website:
🌐 www.heb.com
Terms/Privacy:
⚔️ https://www.heb.com/static-page/article-template/privacy-policy
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 Private Data My H-E-B collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
87.2%

Negative experience
9.5%

Neutral
3.3%

~ from our NLP analysis of 16,977 combined software ratings.