fix problems on Alsa [iphone]

​

—— Run into issues on Alsa? Get help pending when official support gets back to you!

Alsa: Buy coach tickets
Info:
company: Alsa Grupo S.L.U
: http://www.alsa.es/contacto
: www.alsa.es
Chat with our AI-based Alsa Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Cannot buy round trip tickets for the same day

Fix: Check if the app has a specific option for same-day round trips. If not, consider purchasing two one-way tickets instead, as this may be a w... ⇲
 
Customization issue

Limited options for changing ticket times

Fix: Review the app's policy on ticket changes. If the app allows changes only under certain conditions, ensure you meet those criteria before at... ⇲
 
Glitches issue

Duplicate bookings due to tech glitches

Fix: Before finalizing a booking, double-check your order summary to ensure there are no duplicate entries. If you notice duplicates, cancel the... ⇲
 
Payments issue

Difficulties in payment processing

Fix: Ensure your payment method is valid and has sufficient funds. Check your bank or card provider for any restrictions on online transactions.... ⇲

Inability to purchase tickets for foreigners

Fix: Check if the app requires specific identification for foreign purchases. If so, ensure you have the necessary documents ready before attempt... ⇲

Apple Pay fails

Fix: Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check that your cards are added and verifi... ⇲

Credit card charges without ticket issuance

Fix: Check your email for any confirmation or notification from Alsa regarding the transaction. Sometimes, tickets may be issued later than expec... ⇲

Requires Spanish DNI for payment

Fix: If you are a foreigner, check if the app has an option for international users or alternative identification methods for payment. OR Cons... ⇲

Limited functionality for US credit cards

Fix: Check with your bank to ensure that your card is enabled for international transactions, as some banks may block foreign purchases by defaul... ⇲
 
Login issue

Session expired error when selecting trips

Fix: Log out of the app and log back in to refresh your session. This can often resolve session-related issues. OR If the problem persists, tr... ⇲
 
Freezing issue

Alsa freezes on the main page

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Alsa app off the screen. Then reopen the app to see if it re... ⇲
 
Search issue

Unusable during journey search

Fix: Ensure you have a stable internet connection while using the app. If the connection is weak, the app may struggle to load journey options.... ⇲
 
Compatibility issue

Incompatibility with Wallet for ticket storage

Fix: Check if the app has an option to export tickets to Wallet. If not, you may need to keep tickets within the app until a solution is provided... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
55.1%

Bad experience
36.7%

Neutral
8.2%

~ from our NLP analysis of 49 combined software ratings.

 Switch to these Alternatives:
Renfe
OUIGO Spain
Renfe Cercanias
PideTaxi-Pedir Taxi en España
Official Metro de Madrid
Iryo
Tarjeta Transporte
Vueling Airlines-Cheap Flights
AirEuropa for mobile
Buen Camino de Santiago App

 Private Data Alsa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics