fix problems on EzCater [iphone]

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—— Run into issues on EzCater? Get help pending when official support gets back to you!

ezCater - Business Catering
Info:
company: ezCater, Inc.
: https://www.ezcater.com/company/contact-us
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Notifications issue

Poor communication regarding order status

Fix: Utilize any tracking features available in the app to monitor your order status. If the app does not provide updates, consider reaching out... ⇲

Caterers may not be aware of orders

Fix: After placing an order, follow up with the caterer to confirm they have received it. This can help ensure they are aware and prepared for yo... ⇲
 
Bugs issue

ezCater frequently displays error messages

Fix: Try clearing the app's cache and data. On your iPhone, go to Settings > General > iPhone Storage, find the ezCater app, and select 'Offload... ⇲
 
Syncing issue

Inconsistent confirmation of orders

Fix: After placing an order, take a screenshot of the confirmation page for your records. This can serve as proof of your order in case of discre... ⇲

Inability to track orders effectively

Fix: If the app lacks tracking features, keep a manual log of your order details, including the order number and expected delivery time, to help... ⇲
 
Payments issue

High delivery fees and tips limit budget

Fix: Consider negotiating with the caterer for a flat delivery fee or inquire if they offer any discounts for larger orders. Some caterers may be... ⇲

Lack of transparency about delivery fees

Fix: Before placing an order, review the delivery fee structure in the app. If it is not clear, reach out to the caterer for a breakdown of costs... ⇲
 
Network issue

Third-party delivery issues

Fix: If you experience issues with third-party delivery services, try to communicate directly with the delivery driver if possible. Use the conta... ⇲
 
Compatibility issue

Limited options for reliable caterers

Fix: Expand your search criteria within the app to include caterers that may not be your first choice but have good reviews. This can help you di... ⇲

ezCater does not work on multiple devices

Fix: Ensure that you are logged into the same account on all devices. If the app is not syncing, try logging out and back in on the device that i... ⇲
 
Support issue

Customer service response times can be slow

Fix: To expedite responses, try using the app's chat feature if available, as this may provide quicker replies than email or phone calls. OR B... ⇲
 
Settings issue

Difficulties with order modifications

Fix: If you need to modify an order, do so as early as possible. Use the app's modification feature if available, or contact the caterer directly... ⇲
 
Quality issue

Inconsistent quality of food and service

Fix: Read reviews and ratings for caterers before placing an order to gauge their quality. Look for caterers with consistently high ratings and p... ⇲
 
UI issue

Limited visibility of restaurant ratings and delivery methods

Fix: Use the app's filtering options to sort caterers by ratings or delivery methods to find the best options available to you. OR Research ca... ⇲
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 what users are saying
Good experience
99.1%

Neutral
0.5%

Bad experience
0.4%

~ from our NLP analysis of 31,054 combined software ratings.

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 Private Data ezCater collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics