fix problems on Hollister Co. [iphone]

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—— Run into issues on Hollister Co.? Get help pending when official support gets back to you!

Hollister Co.
Info:
company: Abercrombie & Fitch
: https://www.hollisterco.com/webapp/wcs/stores/servlet/Help?textKey=HELP_FAQ&catalogId=10201&langId=-1&pageName=faq&storeId=10251
: www.hollisterco.com
Chat with our AI-based Hollister Co. Support
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Login issue

Difficulty logging in

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' option to reset i... ⇲
 
Messages issue

Error messages during use

Fix: 1. Take note of the specific error message and try to replicate the action that caused it. 2. Restart the app and see if the error persists.... ⇲
 
Bugs issue

Missing items in orders

Fix: 1. Check your order confirmation email to verify the items that were supposed to be included. 2. If items are missing, check the app for any... ⇲

Inaccurate inventory information

Fix: 1. Check the app for updates that may resolve inventory issues. 2. If you notice discrepancies, document them and keep a record of your find... ⇲
 
Support issue

Inconsistent customer service

Fix: 1. Document your interactions with customer service, including dates, times, and the nature of your inquiries. 2. Use the app's help or supp... ⇲

Returns and exchanges are complicated

Fix: 1. Review the returns and exchanges policy in the app to understand the process. 2. Keep all receipts and documentation related to your purc... ⇲
 
Customization issue

Lack of 'both' option for gender preference

Fix: 1. Use the existing options to select your preference and provide feedback through the app's feedback section if available, expressing the n... ⇲
 
Updates issue

Deleted order history after updates

Fix: 1. Check if the app has a 'Restore' option in the settings or account section that may allow you to recover lost data. 2. If you have email... ⇲
 
Payments issue

Issues with payment processing

Fix: 1. Ensure your payment information is up to date in the app. Go to your account settings and verify your payment method. 2. Check your inter... ⇲
 
Glitches issue

Glitches during checkout

Fix: 1. Restart the app and try the checkout process again. 2. Ensure your app is updated to the latest version available in the App Store. OR... ⇲
 
Search issue

Limited filtering options

Fix: 1. Use the search bar to find specific items instead of relying solely on filters. 2. Check if there are any updates to the app that may imp... ⇲
 
UI issue

Difficult navigation in categories

Fix: 1. Familiarize yourself with the layout of the app by exploring each category. 2. Use the search function to quickly find items instead of n... ⇲
 
Syncing issue

Problems with tracking orders

Fix: 1. Check your email for tracking information sent after your order was placed. 2. Ensure you are logged into the correct account associated... ⇲
 
Settings issue

Inability to save liked items

Fix: 1. Ensure you are logged into your account when trying to save liked items. 2. Check for app updates that may resolve this issue. OR 1. A... ⇲
 
Notifications issue

Notifications for promotions not functioning

Fix: 1. Check your app notification settings in your iPhone settings (Settings > Notifications > Hollister) to ensure notifications are enabled.... ⇲
 
Crashes issue

Hollister Co. crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by offloadi... ⇲
 
Features issue

Missing features like saved purchase history

Fix: 1. Check the app settings to see if there is an option to enable saved purchase history. 2. Keep a manual record of your purchases until the... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.3%

Bad experience
1.0%

~ from our NLP analysis of 493,774 combined software ratings.

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 Private Data Hollister Co. collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics