fix problems on Urban Sports Club [iphone]

—— Run into issues on Urban Sports Club? Get help pending when official support gets back to you!

Urban Sports Club

Info:

company: Urban Sports GmbH

: https://urbansportsclub.com/faq

: urbansportsclub.com

Chat with our AI-based Urban Sports Club Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Discovery is clunky and inefficient

Fix: Try using specific keywords when searching for activities to narrow down results. Use filters such as location, type of activity, and time t... »»

Searches and parameters are not saved

Fix: After performing a search, take note of the parameters you used. Manually re-enter these parameters each time you search until the app updat... »»

Updates issue

No spontaneous updates related to preferences

Fix: Regularly check the app for updates or new features that may address this issue. You can also explore the settings to see if there are optio... »»

Customization issue

No ability to check favorites efficiently

Fix: Create a separate list of your favorite activities or locations in a notes app or document for quick reference, as the app may not support t... »»

Difficult to filter available activities

Fix: Use the search bar with specific keywords related to the activities you are interested in to help filter results more effectively. OR Che... »»

Difficult to filter activities on the map

Fix: Zoom in on the map to see more specific locations and activities. Use the search bar to enter specific types of activities you are looking f... »»

Unfriendly selection of sports each time

Fix: Explore the app's settings to see if there are options to customize your sports preferences or favorites. OR Keep a list of your preferre... »»

Loading issue

App takes a long time to start up

Fix: Clear the app cache by going to your iPhone settings, selecting the Urban Sports Club app, and choosing to clear cache or data if available.... »»

Freezing issue

Camera often freezes

Fix: Close any other apps that may be using the camera in the background. Restart the Urban Sports Club app to see if the camera functions proper... »»

Crashes issue

App crashes during scanning

Fix: Ensure that your iPhone has enough storage space available. Delete unnecessary apps or files to free up space, as low storage can cause apps... »»

Bugs issue

Scan process is unreliable

Fix: Make sure you are in a well-lit area and that your camera lens is clean. This can improve the scanning process and reduce errors. OR If s... »»

Classes often do not occur as scheduled

Fix: Regularly check the app for updates on class schedules, as they may change frequently. Set reminders for classes you plan to attend. OR I... »»

Classes may not match expectations

Fix: Read reviews or descriptions of classes before signing up to ensure they meet your expectations. Look for user ratings if available. OR C... »»

UI issue

Multiple functions missing after redesign

Fix: Explore the app thoroughly to familiarize yourself with the new layout and features. Sometimes functions are relocated rather than removed.... »»

UI design is unattractive

Fix: Provide feedback through the app's feedback mechanism to express your thoughts on the UI design. In the meantime, focus on using the app's f... »»

Shows irrelevant locations on the map

Fix: Adjust your location settings to ensure the app is using your current location accurately. Check if the app has a setting to filter results... »»

Generic and unappealing new design

Fix: Explore the app's settings to see if there are options to customize the interface or layout to better suit your preferences. OR Engage wi... »»

Search issue

Cannot look up free trainings in an area

Fix: Use the search function with specific keywords like 'free training' or 'complimentary classes' to find available options. OR If the app l... »»

Inability to view classes around the user

Fix: Ensure that location services are enabled for the app in your iPhone settings. This will allow the app to access your current location. OR... »»

No search radius feature

Fix: Use the search bar to enter specific locations or activities, and manually check the distance to find options within your preferred radius.... »»

Privacy issue

Unfriendly user policy regarding device usage

Fix: Review the app's user policy in the settings or help section to understand the limitations and find ways to work within them. OR If the p... »»

Account issue

Limited check-ins per month

Fix: Plan your activities in advance to maximize your check-ins within the allowed limit. Prioritize the activities you value most. OR Conside... »»

Inaccurate information about unlimited check-ins

Fix: Double-check the membership details on the Urban Sports Club website or app to clarify the terms regarding check-ins. OR Keep a record of... »»

Membership management issues within the app

Fix: Navigate to the account settings within the app to manage your membership details. Ensure all information is up to date. OR If you encoun... »»

Broken password reset functionality

Fix: Try resetting your password through the app's website if the app functionality is broken. Use a different device if necessary. OR Check y... »»

Screen issue

Menu does not fit on the screen

Fix: Try rotating your iPhone to landscape mode to see if the menu fits better on the screen. OR Check for any app updates that may address la... »»

Support issue

Lack of feedback mechanism for issues

Fix: Utilize any available contact options within the app to report issues or provide feedback, even if it’s not a dedicated feedback mechanism.... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

51.6%

Good experience

46.8%

Neutral

1.6%

~ from our NLP analysis of 62 combined software ratings.

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Private Data Urban Sports Club collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics