fix problems on LEGO [iphone]

—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® DUPLO® Peppa Pig

Info:

company: StoryToys Limited

: https://storytoys.com/support/

: storytoys.com

Chat with our AI-based LEGO Support

🛠️ Common LEGO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LEGO freezes frequently

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps.... ⇲

Locked games limit access

Fix: 1. Check for in-app purchases: Ensure that you have completed any necessary in-app purchases to unlock the games. Open the app, navigate to... ⇲

Payments issue

Restoring purchases does not unlock content

Fix: 1. Ensure you are logged into the correct Apple ID: Go to Settings > [your name] and verify that you are using the same Apple ID that was us... ⇲

Subscription issues prevent access to games

Fix: 1. Verify subscription status: Go to Settings > [your name] > Subscriptions to check if your subscription is active. If it has expired, you... ⇲

Syncing issue

Family sharing does not work as expected

Fix: 1. Check Family Sharing settings: Go to Settings > [your name] > Family Sharing and ensure that Family Sharing is set up correctly and that... ⇲

UI issue

Navigation to unlock features is confusing

Fix: 1. Explore the app’s tutorial: Many apps have a tutorial or help section that explains how to navigate and unlock features. Look for a 'Help... ⇲

Gameplay issue

Limited free content available

Fix: 1. Explore all available free content: Make sure to check all sections of the app for any free content that may be available. Sometimes, fre... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.8%

Neutral

10.9%

Bad experience

7.3%

~ from our NLP analysis of 13,418 combined software ratings.

Private Data LEGO collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data

Cost of Subscriptions

UNLOCK EVERYTHING: $6.99 Unlock everything, including future updates!
UNLOCK EVERYTHING - BEST VALUE: $29.99 Access to ALL content for 1 year.
BOAT TRIP: $4.99 Set sail on a fun-filled adventure!
PEPPA'S BIRTHDAY PARTY: $4.99 Join the celebration!
LET'S GET READY: $4.99 Start the day with the morning routine!
SNOW DAY: $4.99 Wrap up and play in the snow!
FOOD FUN: $4.99 Fantastic food fun with all the family!
UNLOCK EVERYTHING: $6.99 Unlock everything, including future updates!
UNLOCK EVERYTHING: $6.99 Unlock everything, including future updates!
PEPPA'S STAGE PLAY: $2.99 Put on your very own show!