fix problems on TouchBanking [iphone]

—— Run into issues on TouchBanking? Get help pending when official support gets back to you!

TouchBanking

Info:

company: Fiserv, Inc

: https://www.fiserv.com/en/solutions/customer-and-channel-management/mobile-solutions/mobiliti.html

: www.fiserv.com

Chat with our AI-based TouchBanking Support

🛠️ Common TouchBanking Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TouchBanking freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

login issues

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or mobile data. Try opening a web page in Safari to confirm connectivit... ⇲

Security issue

TouchID fails

Fix: 1. Re-enable TouchID: Go to Settings > Touch ID & Passcode. Make sure that Touch ID is enabled for the TouchBanking app. If it is already en... ⇲

cannot paste passwords

Fix: 1. Use the built-in password manager: If you have saved your password in iCloud Keychain, you can access it by tapping the password field an... ⇲

requires password for internal transfers

Fix: 1. Check app settings: Look for any settings related to security or internal transfers that may allow you to change this requirement. 2. Use... ⇲

Payments issue

no pending transactions

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh the transaction list. This can help update the information displayed. 2. C... ⇲

no bill pay

Fix: 1. Verify account features: Check with your bank to confirm if bill pay is a feature offered through the TouchBanking app. If not, you may n... ⇲

no Apple Pay support

Fix: 1. Check for updates: Ensure you have the latest version of TouchBanking, as Apple Pay support may be added in future updates. 2. Use altern... ⇲

Compatibility issue

limited functionality

Fix: 1. Explore all app features: Make sure you are familiar with the app's layout and features. Check the help section within the app for guidan... ⇲

UI issue

no check images

Fix: 1. Check app settings: Go to the app settings and ensure that the option to view check images is enabled, if available. 2. Update the app: M... ⇲

outdated UI

Fix: 1. Update the app: Ensure you are using the latest version of TouchBanking, as updates may include UI improvements. 2. Provide feedback: Whi... ⇲

Syncing issue

no real-time activity

Fix: 1. Refresh the app: Pull down on the transaction list to refresh and see if real-time activity updates appear. 2. Check your internet connec... ⇲

Notifications issue

no text alerts

Fix: 1. Enable notifications: Go to Settings > Notifications > TouchBanking and ensure that notifications are enabled. Check that 'Allow Notifica... ⇲

no notifications for downtime

Fix: 1. Enable notifications: Go to Settings > Notifications > TouchBanking and ensure notifications are enabled to receive alerts about downtime... ⇲

Crashes issue

crashes frequently

Fix: 1. Update the app: Go to the App Store and check for updates to TouchBanking. Installing the latest version can fix bugs that cause crashes.... ⇲

Bugs issue

incorrect deposit amounts

Fix: 1. Double-check your deposit details: Review the deposit confirmation screen to ensure the amount entered is correct before submitting. 2. C... ⇲

Network issue

no connectivity on mobile data

Fix: 1. Check mobile data settings: Go to Settings > Cellular and ensure that cellular data is enabled for TouchBanking. 2. Restart your iPhone:... ⇲

Customization issue

no support for customized links

Fix: 1. Check app settings: Look for any options within the app that may allow you to customize links or shortcuts. 2. Use bookmarks: If you freq... ⇲

Updates issue

slow updates

Fix: 1. Refresh the app: Pull down on the transaction list to refresh the data and see if updates appear more quickly. 2. Check your internet con... ⇲

Ads issue

no promotional banners

Fix: 1. Check app settings: Look for any settings related to notifications or promotions within the app that may need to be enabled. 2. Update th... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

2.8%

Neutral

2.2%

~ from our NLP analysis of 24,266 combined software ratings.

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Private Data TouchBanking collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics