fix problems on DubaiNow [iphone]

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—— Run into issues on DubaiNow? Get help pending when official support gets back to you!

DubaiNow
Info:
company: Dubai eGovernment Department
: https://www.smartdubai.ae
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Syncing issue

Outstanding bill amount not refreshing automatically

Fix: 1. Manually refresh the bill: Pull down on the screen in the billing section to refresh the data. 2. Check your internet connection: Ensure... ⇲

Payment history lost after UAE Pass integration

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may restore lost features. 2. Log out and log back in: This... ⇲
 
UI issue

Clunky layout

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation. 2. Provide feedback: While I won't... ⇲

Favorites are not easily accessible

Fix: 1. Check for a favorites section: Look for a star icon or a favorites tab within the app. 2. Create shortcuts: If the app allows, create sho... ⇲
 
Crashes issue

Many services do not work or crash

Fix: 1. Check for updates: Ensure you have the latest version of the app installed. 2. Clear app cache: Go to Settings > General > iPhone Storage... ⇲
 
Bugs issue

Error when adding prepaid users

Fix: 1. Ensure correct information: Double-check that all entered information is accurate and complete. 2. Restart the app: Close and reopen the... ⇲
 
Support issue

Service provider not responding

Fix: 1. Check your internet connection: Ensure you have a stable connection. 2. Restart the app: Close and reopen the app to refresh the connecti... ⇲
 
Loading issue

Lengthy splash screen on load

Fix: 1. Restart the app: Close and reopen the app to see if it loads faster. 2. Clear app cache: Go to Settings > General > iPhone Storage, find... ⇲
 
Compatibility issue

No iPhone X support

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include support for newer devices. 2. Use compatibility... ⇲

Inconsistent performance across different services

Fix: 1. Check your internet connection: Ensure you have a stable connection, as this can affect performance. 2. Restart the app: Close and reopen... ⇲
 
Payments issue

Payment processing issues

Fix: 1. Check your payment method: Ensure your payment method is valid and has sufficient funds. 2. Restart the app: Close and reopen the app to... ⇲
 
Login issue

Inability to log in with UAE Pass

Fix: 1. Ensure your UAE Pass is active: Check that your UAE Pass account is active and functioning. 2. Restart the app: Close and reopen the app... ⇲
 
Updates issue

Recent update caused app to stop working

Fix: 1. Restart your iPhone: This can resolve temporary issues caused by the update. 2. Reinstall the app: Delete the app and reinstall it from t... ⇲
 
Settings issue

Missing utility providers from the list

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include additional providers. 2. Use alternative methods... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
4.4%

Neutral
1.6%

~ from our NLP analysis of 1,487 combined software ratings.

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 Private Data DubaiNow collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics