fix problems on ARTLENS [iphone]

​

—— Run into issues on ARTLENS? Get help pending when official support gets back to you!

ARTLENS
Info:
company: Cleveland Museum of Art
: http://www.clevelandart.org/artlens
: www.clevelandart.org
Chat with our AI-based ARTLENS Support
   Hello! How can I assist you?  

characters left:
 
Downloads issue

long download times

Fix: 1. Check Your Internet Connection: Ensure you are connected to a stable Wi-Fi network. If using cellular data, switch to Wi-Fi for faster do... ⇲
 
Storage issue

takes up too much disk space

Fix: 1. Offload the App: Go to Settings > General > iPhone Storage, find ARTLENS, and tap 'Offload App'. This will remove the app but keep its da... ⇲
 
Bugs issue

incomplete artwork database

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may include new artwork. 2. Explore Alternative Sources: Us... ⇲

not all features work as intended

Fix: 1. Update the App: Ensure you have the latest version of ARTLENS, as updates may fix bugs and improve functionality. 2. Restart Your Device... ⇲
 
Search issue

limited search options

Fix: 1. Use Keywords: When searching, try different keywords or phrases related to the artwork you are looking for. 2. Explore Categories: Navig... ⇲
 
Network issue

videos buffer frequently

Fix: 1. Check Your Internet Connection: Ensure you are on a strong Wi-Fi connection. If using cellular data, switch to Wi-Fi for better streaming... ⇲
 
Settings issue

inability to sleep phone while using

Fix: 1. Adjust Auto-Lock Settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using ARTLENS. 2. Use Guided Ac... ⇲
 
Content issue

not all artworks have interactive content

Fix: 1. Explore Different Artworks: Try searching for different artworks that are known to have interactive content. 2. Check for Updates: Ensur... ⇲
 
UI issue

lack of organization in browsing

Fix: 1. Use Filters: Utilize any available filters or sorting options within the app to organize artworks by category, artist, or date. 2. Creat... ⇲

user-created tours are unclear

Fix: 1. Review Tour Instructions: Check if there are any instructions or guides provided within the app for creating or following tours. 2. Expe... ⇲

ARTLENS is clunky and hard to use

Fix: 1. Familiarize Yourself with the Interface: Spend some time exploring the app to understand its layout and features better. 2. Check for Tu... ⇲
 
Syncing issue

ARTLENS does not save properly

Fix: 1. Check Storage Space: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage. 2. Restart the Ap... ⇲
 
Audio issue

some audio content is missing

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as updates may include additional audio content. 2. Reinstall the... ⇲
 
Compatibility issue

requires chip for iPad mount

Fix: 1. Check Compatibility: Ensure that your iPad is compatible with the mount you are using. 2. Look for Alternative Mounts: Research other mo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.6%

Bad experience
3.7%

Neutral
3.7%

~ from our NLP analysis of 27 combined software ratings.

 Switch to these Alternatives:
Cuyahoga County Public Library
CWRU Spartan Safe
Tri-C Mobile
Case Western Reserve Guides
KSUMobile
Cleveland Historical
Cleveland State Orientation
DKS Mobile
Betterbin
COSI Science

 Private Data ARTLENS collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics