fix problems on MyJPS [iphone]

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—— Run into issues on MyJPS? Get help pending when official support gets back to you!

MyJPS
Info:
company: Jamaica Public Service Company Limited
: https://www.jpsco.com/contact-us-2/
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Login issue

Keeps logging users out

Fix: Check your device's settings to ensure that the app is allowed to run in the background. Go to Settings > MyJPS > Background App Refresh and... ⇲

Requires email and password every time

Fix: Ensure that the 'Remember Me' or 'Stay Logged In' option is selected during login to avoid re-entering credentials each time. OR Check yo... ⇲

Won’t allow login

Fix: Double-check your email and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case. OR If you ha... ⇲
 
UI issue

Receipt does not show property address

Fix: Check if there is an option in the app settings to include property details on receipts. If not, consider manually adding this information w... ⇲

Cannot move beyond a specific date

Fix: Check if there are any filters or settings within the app that restrict date navigation. Look for a calendar icon or date picker that may al... ⇲

No copy and paste in password field

Fix: Use a password manager app that can autofill your credentials directly into the MyJPS app, bypassing the need for copy and paste. OR If y... ⇲

Cannot see usage since a specific date

Fix: Check if there are any filters applied in the usage section that may limit the date range. Adjust these filters to include the desired date... ⇲

Difficult navigation for disconnection process

Fix: Review any available user guides or FAQs within the app that may provide step-by-step instructions for the disconnection process. OR Cons... ⇲
 
Payments issue

Can only pay one account at a time

Fix: If you have multiple accounts, consider consolidating them if possible, or prioritize payments based on due dates to manage them more effect... ⇲

Cannot manage cards on file

Fix: Look for a 'Manage Cards' or 'Payment Methods' section in the app settings. This is typically where you can add, edit, or remove saved cards... ⇲

Payments process less convenient than Android

Fix: Familiarize yourself with the app's payment process by reviewing any available tutorials or help sections within the app to streamline your... ⇲
 
Bugs issue

MyJPS isn’t working for a week

Fix: Check for any known outages or maintenance notifications from MyJPS on their website or social media channels. This can provide context for... ⇲

Usage section doesn’t work

Fix: Try refreshing the usage section by pulling down on the screen to reload the data. This can sometimes resolve display issues. OR Check fo... ⇲
 
Crashes issue

MyJPS closes with error message

Fix: Take note of the error message and search for it online to see if others have found solutions. Sometimes, specific error codes have known fi... ⇲

MyJPS keeps crashing since the update

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help resolve issues caused by corrupted data after an update. OR Chec... ⇲

Cannot open the app

Fix: Check for any updates in the App Store. If an update is available, install it to fix potential bugs. OR If the app still won’t open, try... ⇲
 
Updates issue

Error after update prevents app from opening

Fix: Try restarting your iPhone. Sometimes, a simple restart can resolve issues caused by updates. OR If the app still won’t open, uninstall i... ⇲
 
Compatibility issue

Face ID option unavailable after iOS upgrade

Fix: Check the app settings to see if there is an option to enable Face ID. Go to Settings > MyJPS and look for security settings. OR If Face... ⇲
 
Freezing issue

MyJPS fails to launch after a few hours

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if storage... ⇲

MyJPS is unresponsive and kicks users off

Fix: Force close the app by swiping it off the screen and then reopen it. This can resolve temporary unresponsiveness. OR Restart your iPhone... ⇲
 
Installation issue

Requires re-installation every time

Fix: Check your device's storage and ensure there is enough space for the app to function properly. Go to Settings > General > iPhone Storage.... ⇲
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 what users are saying
Bad experience
46.4%

Good experience
44.3%

Neutral
9.3%

~ from our NLP analysis of 140 combined software ratings.

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 Private Data MyJPS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics