fix problems on Filmora HD-Video Editor&Maker [iphone]

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—— Run into issues on Filmora HD-Video Editor&Maker? Get help pending when official support gets back to you!

Filmora HD-Video Editor&Maker
Info:
company: Shenzhen Wondershare Software Co., Ltd
: http://support.wondershare.com/
: filmora.wondershare.com
Chat with our AI-based Filmora HD-Video Editor&Maker Support
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Video issue

Difficult to add videos after starting a project

Fix: 1. To add videos after starting a project, tap on the '+' icon or the 'Import' button in the media library section. This will allow you to b... ⇲

Quality drops after importing videos

Fix: 1. Check the export settings in Filmora. Ensure that you are exporting at the highest quality available. Go to the export menu and select th... ⇲
 
Audio issue

Audio import feature mutes automatically

Fix: 1. Check the audio settings in Filmora. Go to the audio track settings and ensure that the volume is turned up and not muted. 2. If the aud... ⇲
 
Payments issue

High cost of premium features

Fix: 1. Look for promotional offers or discounts on the Filmora app. Sometimes, apps offer seasonal discounts or bundle deals that can reduce cos... ⇲

No trial stage for premium features

Fix: 1. Look for any promotional offers or limited-time trials that may be available through the app or on the website. Sometimes, apps offer tem... ⇲
 
Compatibility issue

Inconsistent performance on different devices

Fix: 1. Ensure that all devices are running the latest version of iOS and Filmora. Check for updates in the App Store and install them. 2. Clear... ⇲
 
Search issue

Lack of search bar for music

Fix: 1. Organize your music files into folders on your device for easier access. This way, you can quickly navigate to the music you want to use... ⇲
 
Bugs issue

Auto caption feature does not work

Fix: 1. Ensure that you have enabled the auto caption feature in the settings. Go to the settings menu in Filmora and check if the feature is tur... ⇲
 
Customization issue

Limited text editing options

Fix: 1. Explore the text templates available in Filmora. Tap on the text tool and browse through the options to find styles that suit your projec... ⇲
 
Updates issue

Missing favorite music after updates

Fix: 1. After an update, check the app settings to see if your favorites are still saved. Sometimes, updates may reset preferences. 2. Re-add yo... ⇲
 
Freezing issue

Filmora HD-Video Editor&Maker freezes during editing

Fix: 1. Close other applications running in the background to free up memory. This can help improve performance and reduce freezing. 2. Restart... ⇲
 
UI issue

Difficult to tap small spaces

Fix: 1. Use a stylus or a fine-tipped pen to make it easier to tap on small buttons or areas within the app. 2. Zoom in on the timeline or editi... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Utilize online forums and communities related to Filmora, such as Reddit or dedicated video editing forums, where users share solutions a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.0%

Bad experience
3.4%

Neutral
2.6%

~ from our NLP analysis of 2,803 combined software ratings.

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 Private Data Filmora HD-Video Editor&Maker collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Filmora Pro（iOS）- Month: $7.99 Filmora Pro（iOS）- Month
  2. Filmora iPad Pro - Year: $39.99 Filmora iPad Pro - Year
  3. Filmora All Platform Pro-Year: $69.99 Filmora All Platform Pro-Year
  4. Filmora for iOS 100GB: $19.99 Filmora for iOS 100GB
  5. Filmora for iOS 20GB: $9.99 Filmora for iOS 20GB
  6. Filmora Pro（iOS）- Perpetual: $59.99 Filmora Pro（iOS）- Perpetual
  7. 1-hour STT service: $4.99 1-hour STT service
  8. 5-hours STT service: $19.99 5-hours STT service
  9. All_Platforms_Pro_1month_HD: $17.99 All_Platforms_Pro_1month_HD
  10. Filmora for iOS 1T: $39.99 Filmora for iOS 1T