fix problems on ZEE5 Movies, Web Series, Shows [iphone]

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—— Run into issues on ZEE5 Movies, Web Series, Shows? Get help pending when official support gets back to you!

ZEE5 Movies, Web Series, Shows
Info:
company: Z5
: https://helpcenter.zee5.com/portal/en/home
: www.zee5.com
Chat with our AI-based ZEE5 Movies, Web Series, Shows Support
   Hello! How can I assist you?  

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Login issue

Confusing login process

Fix: 1. Use Social Media Login: If available, try logging in using your social media accounts (like Facebook or Google) for a quicker process. 2.... ⇲
 
Payments issue

Auto-renewal issues

Fix: 1. Check Subscription Settings: Go to Settings > [Your Name] > Subscriptions on your iPhone. Here, you can see your ZEE5 subscription and ma... ⇲

Inaccurate subscription management

Fix: 1. Verify Subscription Status: Go to Settings > [Your Name] > Subscriptions to check your current subscription status and details. 2. Log Ou... ⇲
 
Permissions issue

Limited content access

Fix: 1. Check Subscription Plan: Ensure that your current subscription plan includes the content you are trying to access. You may need to upgrad... ⇲

Content restrictions based on region

Fix: 1. Use a VPN: If you encounter region-based restrictions, consider using a VPN to access content available in other regions, ensuring compli... ⇲
 
UI issue

Poor navigation

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and features. Look for categories and se... ⇲

UI is not user-friendly

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that can help you navigate its features more effectively. 2. Provide F... ⇲

No pagination for episode selection

Fix: 1. Scroll Through Episodes: Use the scroll feature to navigate through episodes. If the app does not support pagination, this is the only wa... ⇲
 
Video issue

Inconsistent video playback

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

Error messages during playback

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error persists. 2. Check for Updates: Ensure that the app is update... ⇲
 
Network issue

Buffering issues

Fix: 1. Test Your Internet Speed: Use a speed test app to check your internet speed. If it's slow, consider resetting your router or contacting y... ⇲
 
Settings issue

No English subtitles for shows

Fix: 1. Check Subtitle Settings: Go to the settings within the app and ensure that subtitles are enabled. Look for language options to select Eng... ⇲
 
Support issue

Inaccessible customer support

Fix: 1. Use In-App Support: Look for a help or support section within the app that may provide FAQs or troubleshooting tips. 2. Check Online Reso... ⇲
 
Syncing issue

Episodes do not resume correctly

Fix: 1. Manually Select Episodes: If the app does not resume correctly, manually select the episode you were watching from the series page to con... ⇲
 
Ads issue

Ads disrupt user experience

Fix: 1. Upgrade to Ad-Free Plan: If available, consider upgrading your subscription to an ad-free plan for uninterrupted viewing. 2. Mute Ads: If... ⇲
 
Compatibility issue

Airplay feature malfunctions

Fix: 1. Ensure Compatibility: Make sure your iPhone and the device you are trying to AirPlay to are on the same Wi-Fi network. 2. Restart Devices... ⇲
 
Slow issue

Slow app performance

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free up space, which can improve a... ⇲
 
Bugs issue

Multiple bugs and glitches

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs and glitches. 2. Reinstall the App: If issu... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.2%

Bad experience
6.7%

Neutral
3.1%

~ from our NLP analysis of 17,748 combined software ratings.

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 Private Data ZEE5 Movies, Web Series, Shows collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. All Access Monthly Plan: $10.99 Access to All contents (ZEEPLEX Movies)
  2. Monthly Plan: $10.99 Full access to ZEE5 (Except ZeePlex)
  3. 4K Monthly: $10.99 4k Monthly
  4. 40% Off - All Access Annual: $49.99 1 Year All Access
  5. HD Monthly: $5.99 Monthly Plan for HD viewing
  6. Monthly Plan: $10.99 Full access to ZEE5 (Except ZeePlex)
  7. All Access HD Plan: $59.99 All Access HD Plan for 12 Months
  8. Premium 4K: $12.99 Monthly Pack for 4K viewing
  9. ZEE5 Chaupal Monthly: $4.99 ZEE5 Chaupal Monthly
  10. ZEE5-Simply South-Monthly: $4.99 ZEE5-Simply South-Monthly