fix problems on The Summit FCU [iphone]

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—— Run into issues on The Summit FCU? Get help pending when official support gets back to you!

The Summit FCU
Info:
company: The Summit Federal Credit Union
: http://www.summitfcu.org
: www.summitfcu.org
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Bugs issue

Quick balance feature not functioning

Fix: 1. Check if the Quick Balance feature is enabled in the app settings. Open the app, go to Settings, and look for Quick Balance options to en... ⇲

Charges disappear and reappear causing negative balance

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your transaction history on the website version of The... ⇲

Frequent bugs preventing access to information

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... ⇲
 
UI issue

Card on/off toggle broken

Fix: 1. Ensure that you are connected to a stable internet connection. A poor connection can prevent the toggle from functioning properly. 2. Lo... ⇲

Mapping function for branch locations is clunky

Fix: 1. Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure The Summit FCU app is s... ⇲

Lack of pull-to-refresh feature

Fix: 1. Try manually refreshing the app by navigating away from the current screen and returning to it. This can sometimes trigger a refresh of t... ⇲
 
Camera issue

Camera check deposit screen is blurry

Fix: 1. Clean the camera lens on your iPhone to ensure there are no obstructions affecting the image quality. 2. Ensure that you are in a well-l... ⇲

The Summit FCU requires rotation for camera but does not recognize it

Fix: 1. Check if your iPhone's orientation lock is turned on. Swipe down from the top-right corner of the screen to access the Control Center and... ⇲
 
Crashes issue

The Summit FCU shuts down on Fridays

Fix: 1. Check for any scheduled maintenance notifications from The Summit FCU. Sometimes, apps may shut down during maintenance periods. 2. Ensu... ⇲
 
Account issue

Difficulties in accessing account number

Fix: 1. Check if the account number is available in the account details section of the app. Navigate to your account and look for 'Account Inform... ⇲

Inability to establish transfers between accounts

Fix: 1. Ensure that you are logged into the correct account that has the necessary permissions to make transfers. 2. Check if the app is updated... ⇲
 
Freezing issue

The Summit FCU freezes during check deposit

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... ⇲
 
Login issue

Login issues leading to account lockout

Fix: 1. Ensure that you are entering the correct username and password. Double-check for any typos. 2. If you have forgotten your password, use... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.5%

Neutral
1.9%

~ from our NLP analysis of 4,602 combined software ratings.

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 Private Data The Summit FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location