fix problems on TeamSideline [iphone]

—— Run into issues on TeamSideline? Get help pending when official support gets back to you!

TeamSideline

Info:

company: Completely IT

: https://support.teamsideline.com

: go.teamsideline.com

Chat with our AI-based TeamSideline Support

🛠️ Common TeamSideline Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Calendar starts on Monday by default

Fix: To change the calendar view to start on Sunday, go to the app settings. Look for the 'Calendar Settings' or 'Preferences' section. If availa... ⇲

Cancelled events remain visible

Fix: To manage visibility of cancelled events, check if there is an option in the calendar settings to hide or filter out cancelled events. If no... ⇲

Bugs issue

No league standings available

Fix: If league standings are not available in the app, consider using a separate sports management tool or website that provides this feature. Yo... ⇲

Calendar events missing or inaccurate

Fix: To address missing or inaccurate events, regularly sync your calendar with other calendars (like Google Calendar) to ensure all events are u... ⇲

Calendar refreshes to past events

Fix: To prevent the calendar from refreshing to past events, check the app settings for any options related to calendar view or default settings.... ⇲

Polling for attendance despite prior responses

Fix: To avoid repeated polling, keep a manual record of attendance responses in a shared document. This way, you can track who has responded with... ⇲

Privacy issue

Roster lacks parent contact numbers

Fix: To add parent contact numbers, check if there is an option to edit roster details. If you have admin access, you can manually input the cont... ⇲

Roster does not include coach/player photos

Fix: If the app does not support uploading photos, consider creating a shared folder (like Google Drive) where team members can upload their phot... ⇲

Uploads issue

No option to upload pictures

Fix: If the app lacks an upload feature, use a third-party app or service to share pictures with the team. You can create a group chat in a messa... ⇲

No option to upload league rules

Fix: If the app does not allow uploading league rules, consider creating a shared document (like Google Docs) where you can upload and share the... ⇲

Slow issue

TeamSideline is slow to respond

Fix: To improve app performance, try clearing the app cache. Go to your iPhone settings, find TeamSideline, and select 'Clear Cache' if available... ⇲

UI issue

RSVP status not visible without clicking

Fix: To quickly check RSVP statuses, create a group chat or use a messaging app where team members can easily share their responses. This way, yo... ⇲

Reminders do not show current RSVP status

Fix: To ensure reminders include RSVP status, manually add RSVP information in the reminder notes when creating them. This way, you can keep trac... ⇲

Cannot delete or add teams easily

Fix: To manage teams more effectively, check if there are options in the app settings for team management. If not, consider creating a separate d... ⇲

Messages issue

Chat feature does not deliver messages in real-time

Fix: If the chat feature is delayed, try closing and reopening the app to refresh the connection. Ensure you have a stable internet connection as... ⇲

Character limit in chat is not clear until after sending

Fix: To avoid issues with character limits, draft your messages in a separate notes app where you can see the character count before sending them... ⇲

Cannot send pictures/links in team chat

Fix: If the chat does not support sending pictures or links, use a different platform that allows these features, such as email or a dedicated me... ⇲

No mass text or reply all option for emails

Fix: To send mass texts, consider using a group messaging app that supports this feature. Alternatively, use email services that allow group emai... ⇲

Chat does not update in real-time

Fix: If chat updates are delayed, try logging out and back into the app to refresh the chat. Ensure your internet connection is stable as well.... ⇲

Notifications issue

Notifications do not link to actions needed

Fix: To manage notifications better, check the app settings for notification preferences. Ensure that notifications are enabled and set to link t... ⇲

No notification alerts for messages

Fix: To ensure you receive notification alerts, check the app settings to enable notifications for messages. Also, check your device settings to... ⇲

Delayed message notifications

Fix: To reduce delays in message notifications, ensure that your app is updated to the latest version and that your internet connection is stable... ⇲

No reminder pop-up for upcoming events

Fix: To set reminders for upcoming events, manually create calendar reminders in your device's calendar app, ensuring you receive pop-up notifica... ⇲

Features issue

No request to join team feature

Fix: If there is no feature to request joining a team, create a shared document or form (like Google Forms) where interested members can submit t... ⇲

Customization issue

Parents cannot control team sign-ups

Fix: To give parents control over sign-ups, create a shared document where they can indicate their interest in joining teams, and manage the sign... ⇲

Login issues with invalid email/password

Fix: If you are experiencing login issues, ensure that you are entering the correct email and password. Use the 'Forgot Password' feature to rese... ⇲

Account issue

Data missing upon login

Fix: If data is missing after logging in, try logging out and back in to refresh your account data. Ensure that you are using the correct account... ⇲

Updates issue

Limited improvements over the years

Fix: To work around limited improvements, consider supplementing the app with other tools that offer the features you need. Use additional apps f... ⇲

Sharing issue

Difficulty sharing schedules with non-app users

Fix: To share schedules with non-app users, export the calendar events to a shared Google Calendar or create a PDF of the schedule and email it t... ⇲