fix problems on MySAPL [iphone]

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—— Run into issues on MySAPL? Get help pending when official support gets back to you!

mySAPL
Info:
company: City of San Antonio Texas
: http://mysapl.bibliocommons.com
: mysapl.bibliocommons.com
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Screen issue

Screen goes blank when clicking on titles

Fix: Force close the app and restart it. Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then s... ⇲
 
Customization issue

Browsing feature could be improved

Fix: Try using the search function instead of browsing. Enter specific keywords or titles in the search bar to find what you need more quickly.... ⇲

Limited options for organizing collections

Fix: Use tags or notes within the app if available to categorize your collections more effectively. OR Consider creating separate lists or fol... ⇲

Limited genre browsing options

Fix: Use the search function to look for specific genres or titles instead of relying solely on browsing options. OR Check if there are any fi... ⇲
 
Login issue

No option to keep logged in

Fix: Check the app settings for any options related to session management. If there is a 'Stay logged in' option, make sure it is enabled. OR... ⇲

Inability to manage multiple login sessions

Fix: Log out of all other sessions before logging in on a new device. This can help prevent conflicts between sessions. OR Use a different bro... ⇲
 
Glitches issue

Glitches prevent renewing items

Fix: Try logging out and then logging back into your account. This can refresh your session and may resolve glitches preventing renewals. OR I... ⇲
 
UI issue

Filter button is broken

Fix: Restart the app to see if the filter button becomes responsive again. Sometimes, a simple restart can fix minor bugs. OR If the filter bu... ⇲
 
Account issue

Invalid library card number

Fix: Double-check the library card number you are entering for any typos or errors. Ensure you are using the correct format as required by the ap... ⇲

Inconsistent account status display

Fix: Log out and log back into your account to refresh the status display. This can help sync your account information correctly. OR Check for... ⇲
 
Compatibility issue

Resolution not optimized for newer devices

Fix: Check for app updates in the App Store. Developers often release updates to improve compatibility with newer devices. OR Adjust your devi... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app's cache and data if possible. This can help improve performance by removing unnecessary files. OR Ensure that your device h... ⇲
 
Updates issue

Lack of updates and maintenance

Fix: Regularly check the App Store for updates to ensure you have the latest version of the app, which may include important fixes and improvemen... ⇲
 
Payments issue

Difficulties with payment of fines

Fix: Ensure that your payment information is up to date in the app. Go to your account settings and check your payment methods. OR If payment... ⇲
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 what users are saying
Good experience
68.8%

Bad experience
18.8%

Neutral
12.5%

~ from our NLP analysis of 16 combined software ratings.

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 Private Data mySAPL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics