fix problems on CTC-Go [iphone]

—— Run into issues on CTC-Go? Get help pending when official support gets back to you!

CTC-Go

Info:

company: Call The Car

: https://www.callthecar.com/mobile-app-support

: www.callthecar.com

Chat with our AI-based CTC-Go Support

🛠️ Common CTC-Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Call center button does not connect properly

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart the app afte... ⇲

Cannot edit upcoming trips

Fix: Navigate to the 'Upcoming Trips' section in the app. If editing is not available, try deleting the trip and re-adding it with the correct de... ⇲

Customization issue

No option to notate apartment numbers

Fix: When booking a ride, look for a 'Notes' or 'Special Instructions' field where you can add apartment numbers or other details. OR If this... ⇲

Inability to make requests close to appointment dates

Fix: Try to make requests at least 30 minutes in advance. If the app restricts this, check if there are any settings that allow for shorter notic... ⇲

Cannot book next day pickups

Fix: Check if there is a specific time frame for booking rides. If the app restricts next-day bookings, try booking earlier in the day. OR Use... ⇲

No dark mode for low vision users

Fix: Adjust your device's display settings to enable 'Smart Invert' or 'Classic Invert' under Settings > Accessibility > Display & Text Size as a... ⇲

No return trip booking shortcut

Fix: Check if there is a 'Return Trip' option in the app after booking a ride, as some apps allow you to quickly book a return trip from the ride... ⇲

Bugs issue

CTC-Go frequently shows incorrect address

Fix: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and set CTC-Go to 'While Using the... ⇲

Incorrect appointment times displayed

Fix: Double-check the time zone settings on your device. Go to Settings > General > Date & Time and ensure the correct time zone is selected. O... ⇲

CTC-Go does not remember frequently visited locations

Fix: Manually save frequently visited locations in the app if there is an option to do so in the settings or during ride booking. OR If the ap... ⇲

Error messages when submitting reservations

Fix: Double-check all entered information for accuracy, including dates, times, and addresses, before submitting the reservation. OR Try loggi... ⇲

UI issue

Cluttered view of current and cancelled rides

Fix: Look for a filter option in the app that allows you to view only current rides or only cancelled rides to reduce clutter. OR Consider cle... ⇲

Unresponsive buttons in the app

Fix: Force close the app and restart it to see if the buttons become responsive again. OR Check for any app updates in the App Store, as updat... ⇲

Poor user interface and flow

Fix: Familiarize yourself with the app's layout by exploring all sections to better understand its navigation. OR Look for any user guides or... ⇲

Font sizes do not scale well

Fix: Adjust the font size on your device by going to Settings > Display & Brightness > Text Size and moving the slider to increase size. OR En... ⇲

Slow issue

Slow app performance

Fix: Close any other apps running in the background to free up resources. You can do this by double-tapping the home button and swiping up on the... ⇲

Account issue

Cannot change email associated with account

Fix: Check the account settings within the app for an option to update your email. If not available, try logging into the web version of the serv... ⇲

Messages issue

Time-consuming message deletion process

Fix: Look for a 'Delete All' option in the messaging section to clear messages in bulk instead of one by one. OR If bulk deletion is not avail... ⇲

Freezing issue

CTC-Go freezes during ride request

Fix: Force close the app and restart it. To do this, double-tap the home button and swipe up on the CTC-Go app. OR Ensure your device has enou... ⇲

Syncing issue

Pending trips not confirmed in the system

Fix: Refresh the app by pulling down on the screen to check for updates on your trip status. OR Check your internet connection, as a weak conn... ⇲

Crashes issue

CTC-Go crashes when loading calendar

Fix: Restart your device to clear any temporary glitches that may be causing the app to crash. OR Check for app updates in the App Store, as n... ⇲

CTC-Go reboots unexpectedly

Fix: Ensure your device's operating system is up to date by going to Settings > General > Software Update. OR Uninstall and reinstall the app... ⇲

Compatibility issue

No option to stay logged in for older phones

Fix: Check the app settings for a 'Stay Logged In' option and enable it if available. OR If this option is not available, consider using a pas... ⇲

CTC-Go does not work on newer iPhones

Fix: Check for app updates in the App Store, as newer versions may be optimized for the latest iPhone models. OR If the app is not compatible,... ⇲

Support issue

Poor customer service response

Fix: Utilize any in-app support features or FAQs that may provide quicker answers to common issues. OR Consider reaching out through social me... ⇲

Lack of response to negative feedback

Fix: Consider providing constructive feedback through any available in-app feedback options, as this may be reviewed more closely. OR Engage w... ⇲

Privacy issue

Location services active in background

Fix: Go to Settings > Privacy > Location Services and adjust the settings for CTC-Go to 'While Using the App' to limit background activity. OR... ⇲

Network issue

Inability to track rides or see driver information

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and set CTC-Go to 'While Using the App'.... ⇲