fix problems on Flo [iphone]

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—— Run into issues on Flo ? Get help pending when official support gets back to you!

Flo by Moen™
Info:
company: Flo Technologies
: https://moen.com/flo
: moen.com
Chat with our AI-based Flo Support
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Customization issue

Limited ability to override shutoff duration

Fix: 1. Check the app settings for any options related to shutoff duration. Some apps have hidden settings that can be accessed through advanced... ⇲

No option for rainwater setup

Fix: 1. Check the app for any updates or new features that may have been added since your last use. 2. If rainwater setup is not available, consi... ⇲
 
Bugs issue

Flo fails to differentiate between appliances

Fix: 1. Ensure that each appliance is correctly set up in the app. Go to the device settings and verify that each appliance is labeled and catego... ⇲

Flo does not accurately learn usage patterns

Fix: 1. Regularly update the app to ensure you have the latest features and improvements. 2. Manually input your water usage data to help the app... ⇲
 
UI issue

Learning mode reset is not intuitive

Fix: 1. Refer to the app's help section or user manual for guidance on how to reset learning mode. 2. If the reset process is unclear, try uninst... ⇲

Difficult navigation to turn water back on

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options. 2. Create a shortcut on your home screen for quicker acces... ⇲
 
Notifications issue

Notifications for normal usage are excessive

Fix: 1. Go to the app settings and adjust the notification preferences. Look for options to reduce the frequency of notifications or turn off not... ⇲

Frequent false alerts

Fix: 1. Review the alert settings in the app and adjust the sensitivity levels if possible. 2. Check for any updates to the app that may address... ⇲
 
Account issue

No ability to share access with additional users

Fix: 1. Check the app settings for any user management options. Some apps have hidden features that allow for sharing access. 2. If sharing is no... ⇲
 
Features issue

Limited app features compared to other smart home apps

Fix: 1. Explore the app thoroughly to ensure you are utilizing all available features. 2. Check for any updates that may add new features or impr... ⇲
 
Network issue

Flo struggles with connectivity issues

Fix: 1. Ensure your Wi-Fi network is stable and has a strong signal where the devices are located. 2. Restart your router and the app to refresh... ⇲

Requires multiple attempts to connect devices

Fix: 1. Ensure that your devices are within range of your Wi-Fi network and that they are powered on. 2. Restart both the app and the devices to... ⇲
 
Settings issue

Inability to set temperature alerts below 0°

Fix: 1. Check the app settings for any temperature alert options and see if there are minimum thresholds that can be adjusted. 2. If the app does... ⇲
 
Updates issue

Flo does not provide real-time updates during alerts

Fix: 1. Check your notification settings to ensure that real-time alerts are enabled. 2. Ensure that your device has a stable internet connection... ⇲
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 what users are saying
Good experience
78.2%

Bad experience
15.7%

Neutral
6.0%

~ from our NLP analysis of 1,608 combined software ratings.

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 Private Data Flo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics