fix problems on Zen Leaf Rewards [iphone]

—— Run into issues on Zen Leaf Rewards? Get help pending when official support gets back to you!

Zen Leaf Rewards

Info:

company: Springbig

: https://springbig.com/terms

: zenleafdispensaries.com

Chat with our AI-based Zen Leaf Rewards Support

🛠️ Common Zen Leaf Rewards Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

login with gmail not working

Fix: 1. Ensure that your Gmail account is active and you can log in through a web browser. 2. Check if you have two-factor authentication enabled... ⇲

two carts causing confusion

Fix: 1. Familiarize yourself with the app's interface to understand how the two carts function. 2. Use one cart for regular purchases and the oth... ⇲

Bugs issue

clicking away from shop tab does not save progress

Fix: 1. Before navigating away from the shop tab, make sure to add items to your cart or save your selections. 2. If the app does not save your p... ⇲

email text box not populating

Fix: 1. Restart the app to see if the issue resolves itself. 2. Check for any app updates that may fix this bug. 3. If the problem persists, try... ⇲

two carts not functioning properly

Fix: 1. Familiarize yourself with how the two carts are intended to work within the app. 2. If one cart is not functioning, try clearing the app... ⇲

Gameplay issue

rewards system perceived as greedy

Fix: 1. Review the rewards program details within the app to understand how points are earned and redeemed. 2. Keep track of your points and try... ⇲

cannot accumulate loyalty points

Fix: 1. Review the terms of the loyalty program to ensure you are meeting the requirements for earning points. 2. Make sure you are logged into y... ⇲

points expire after 6 months

Fix: 1. Keep track of your points and plan your purchases accordingly to use them before they expire. 2. Set reminders on your phone to check you... ⇲

Updates issue

outdated promotions displayed

Fix: 1. Regularly check the promotions section of the app for updates. 2. Clear the app cache to refresh the content by going to Settings > Gener... ⇲

Freezing issue

Zen Leaf Rewards freezes on state selection

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure your iPhone is updated to the latest iOS version, as compatibility i... ⇲

Account issue

cannot sign into existing account

Fix: 1. Double-check your login credentials for accuracy. 2. Reset your password if you suspect it may be incorrect. 3. Clear the app cache and d... ⇲

UI issue

items not visible in app

Fix: 1. Ensure that your internet connection is stable. 2. Refresh the app by pulling down on the screen to reload the content. 3. Check for any... ⇲

shopping redirects to website

Fix: 1. Check if there are any settings in the app that allow you to toggle between app and website shopping. 2. Ensure that your app is updated... ⇲

no option to view order history

Fix: 1. Look for an 'Account' or 'Profile' section in the app where order history might be located. 2. If there is no visible option, consider ta... ⇲

Network issue

location issues with delivery

Fix: 1. Check your location settings by going to Settings > Privacy > Location Services and ensure they are enabled for the Zen Leaf Rewards app.... ⇲

Compatibility issue

Zen Leaf Rewards works on iPad but not iPhone

Fix: 1. Ensure that your iPhone is running the latest version of iOS. 2. Check if the app is updated to the latest version on your iPhone. 3. If... ⇲

Crashes issue

crashes when uploading pictures

Fix: 1. Ensure that the app has permission to access your photos by going to Settings > Privacy > Photos and selecting Zen Leaf Rewards. 2. Try r... ⇲

Zen Leaf Rewards constantly crashes

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Clear the app cache by going to Settings > General > iPhone Storage > Ze... ⇲

Support issue

customer service unresponsive

Fix: 1. Check if there are alternative contact methods available, such as social media or a support forum. 2. Document your attempts to reach cus... ⇲

Zen Leaf Rewards logs out frequently

Fix: 1. Ensure that your app is updated to the latest version, as updates often fix bugs. 2. Check your device settings to see if there are any b... ⇲

Security issue

temporary pin required but not received

Fix: 1. Check your spam or junk email folder for the temporary pin email. 2. Ensure that your email address is entered correctly in the app. 3. I... ⇲