fix problems on Paxton Connect [iphone]

—— Run into issues on Paxton Connect? Get help pending when official support gets back to you!

Paxton Connect

Info:

company: Paxton Access Ltd

: https://www.paxton.co.uk

Chat with our AI-based Paxton Connect Support

🛠️ Common Paxton Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in on mobile devices

Fix: 1. Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the issue. 2. Clea... ⇲

Limited functionality compared to desktop app

Fix: 1. Familiarize yourself with the features available on the mobile app by checking the app's help section or user guide. 2. Use the desktop a... ⇲

Network issue

Inconsistent performance for remote access

Fix: 1. Check your internet speed and stability. Use a speed test app to ensure you have sufficient bandwidth for remote access. 2. Close any unn... ⇲

Paxton Connect fails to connect

Fix: 1. Check your internet connection and ensure that it is stable. 2. Restart the app and try connecting again. OR 3. If the issue persists,... ⇲

Cameras do not connect

Fix: 1. Ensure that the cameras are powered on and connected to the same network as your mobile device. 2. Check the camera settings in the app t... ⇲

Customization issue

Lack of 'hold door open' feature

Fix: 1. Use the desktop app to access the 'hold door open' feature if available. 2. Check if there are any settings in the app that allow you to... ⇲

Inability to set temporary access or triggers

Fix: 1. Review the app's user manual or help section to see if there are specific steps for setting temporary access. 2. Use the desktop version... ⇲

Updates issue

Malfunctions after updates

Fix: 1. After an update, restart your iPhone to ensure all new changes are applied correctly. 2. Check the app's settings to see if any configura... ⇲

Video issue

Does not load live or recorded video on iOS 16

Fix: 1. Ensure that the app has permission to access your camera and microphone by going to Settings > Privacy > Camera/Microphone and enabling a... ⇲

Frequent login issues

Fix: 1. Ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app cache an... ⇲

Security issue

Requires password entry along with biometric input

Fix: 1. Check the app settings to see if there is an option to disable the password requirement for biometric login. 2. Ensure that your biometri... ⇲

Bugs issue

Paxton Connect not functioning for extended periods

Fix: 1. Regularly restart the app to refresh its performance. 2. Ensure that your iPhone has enough storage space available, as low storage can a... ⇲

Crashes issue

Paxton Connect crashes or freezes during use

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear t... ⇲