fix problems on Synovus Gateway [iphone]

​

—— Run into issues on Synovus Gateway ? Get help pending when official support gets back to you!

Synovus Gateway Mobile
Info:
company: Synovus Bank
: https://www.synovus.com/business/
: www.synovus.com
Chat with our AI-based Synovus Gateway Support
   Hello! How can I assist you?  

characters left:
 
Features issue

Zelle integration is confusing and lacks guidance

Fix: Visit the help section within the app or on the Synovus website for a guide on using Zelle. This can provide step-by-step instructions on ho... ⇲

Difficult to transfer between accounts

Fix: Check if you are using the correct transfer method. Go to the transfer section and ensure you are selecting the right accounts for the trans... ⇲

Inability to deposit postal money orders

Fix: Check if the app specifies the types of checks that can be deposited. If money orders are not accepted, consider visiting a branch or using... ⇲

Limited interaction and engagement

Fix: Explore the app's settings to see if there are options to enable notifications or alerts for account activity, which can increase engagement... ⇲

Inability to view all accounts in one place

Fix: Check if there is an option to link multiple accounts within the app settings. This may allow you to view all accounts together. OR If th... ⇲

Lacks organization and categorization features

Fix: Use the notes or tags feature (if available) to categorize transactions manually. This can help you keep track of your spending more effecti... ⇲

Lock box activity not accessible in the app

Fix: Check if there are specific settings or permissions that need to be enabled to view lock box activity. Look in the app settings for any rela... ⇲
 
Bugs issue

Mobile deposit frequently rejects checks

Fix: Ensure that you are following the check deposit guidelines. Make sure the check is properly endorsed, and that you are taking a clear photo... ⇲

Mobile deposit has issues with check recognition

Fix: Ensure that you are using a well-lit area and that the check is flat and free of wrinkles. This can improve the app's ability to recognize t... ⇲
 
UI issue

Bill pay feature is clunky

Fix: Review the bill pay setup process. Make sure all your billers are correctly entered and that you are following the prompts accurately. Somet... ⇲

Accessing statements is tedious

Fix: Try saving your statements as PDFs for easier access. Go to the statements section, select the statement you need, and look for a download o... ⇲

Difficult navigation in the app

Fix: Familiarize yourself with the app layout. Spend some time exploring each section to understand where everything is located. OR Consider c... ⇲

UI feels outdated

Fix: Check for app updates regularly, as newer versions may include UI improvements. Go to the App Store and update if necessary. OR Provide f... ⇲
 
Search issue

No search feature for checks and deposits

Fix: Use the filter options available in the transaction history to narrow down your search. Look for date ranges or transaction types to help lo... ⇲
 
Syncing issue

Debits/credits do not reflect instantly

Fix: Understand that some transactions may take time to process. Check the transaction history after a few hours to see if the debits/credits hav... ⇲
 
Payments issue

Lacks credit card payment option

Fix: If you need to make a credit card payment, consider using the Synovus website, which may offer more payment options than the app. OR Set... ⇲

ACH payment setup is complicated

Fix: Follow the step-by-step instructions provided in the app for setting up ACH payments. Take your time to ensure all information is entered co... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
89.0%

Bad experience
7.4%

Neutral
3.6%

~ from our NLP analysis of 1,052 combined software ratings.

 Switch to these Alternatives:
Ameris Bank Business Mobile
Kinetic Credit Union (AL-GA)
Colony Bank Mobile Banking
Eglin FCU
Pinnacle Bank Mobile
Georgia's Own Credit Union
Alfa2Go
Bank OZK Mobile
Southern States Bank Digital
United Community Mobile

 Private Data Synovus Gateway collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics