fix problems on Revel [iphone]

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—— Run into issues on Revel ? Get help pending when official support gets back to you!

Revel by Pearson
Info:
company: Pearson Education, Inc.
: https://support.pearson.com/getsupport/s/article/REVEL-Support-Information
: www.pearsonhighered.com
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Bugs issue

highlighting feature malfunctions

Fix: 1. Ensure you are using the latest version of the app: Check for updates in the App Store and install any available updates. 2. Restart the... ⇲

interface bugs

Fix: 1. Restart the app: Close the app completely and reopen it to see if the interface bugs persist after a fresh start. 2. Update the app: Chec... ⇲

concept maps not functioning properly

Fix: 1. Restart the app: Close the app completely and reopen it to see if the concept maps function correctly after a fresh start. 2. Check for u... ⇲
 
Syncing issue

notes not saving

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as notes may not save properly without it. Switch between W... ⇲

exporting notes truncates content

Fix: 1. Check export settings: Before exporting, check if there are any settings that allow you to choose the format or content to be included in... ⇲
 
Customization issue

poor organization

Fix: 1. Create folders or categories: If the app allows, organize your notes and materials into folders or categories for easier access. Check th... ⇲

no bookmarking feature

Fix: 1. Use highlights as bookmarks: If the app allows, use the highlighting feature to mark important sections as a workaround for bookmarking.... ⇲

highlight color selection issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the highlight color selection works correctly after a fresh start. 2. C... ⇲
 
UI issue

scrolling issues

Fix: 1. Adjust scrolling speed: If the app has settings for scrolling speed, adjust them to see if it improves the experience. 2. Restart the app... ⇲

no portrait mode

Fix: 1. Check device orientation lock: Ensure that your device's orientation lock is turned off. Swipe down from the top right corner to access t... ⇲

text box visibility issues

Fix: 1. Adjust text size: Go to Settings > Display & Brightness > Text Size and adjust the text size to see if it improves visibility in the app.... ⇲

text formatting issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the text formatting issues persist after a fresh start. 2. Check for up... ⇲
 
Downloads issue

inability to download audio for offline use

Fix: 1. Check app settings: Look for an option in the app settings that allows you to download audio for offline use. Enable this feature if avai... ⇲
 
Network issue

server errors

Fix: 1. Check server status: Sometimes, server issues are temporary. Check online for any announcements regarding server maintenance or outages.... ⇲
 
Login issue

login issues

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot P... ⇲

Revel requires constant re-login

Fix: 1. Check app settings: Look for any settings related to staying logged in and ensure they are enabled. 2. Clear app cache: Go to Settings >... ⇲

no option to keep signed in

Fix: 1. Check app settings: Look for any settings related to staying logged in and ensure they are enabled. 2. Clear app cache: Go to Settings >... ⇲
 
Compatibility issue

no split view support

Fix: 1. Use the app in full-screen mode: If split view is not supported, use the app in full-screen mode to maximize your workspace. 2. Use anoth... ⇲

inability to use Apple Pencil

Fix: 1. Check compatibility: Ensure that your iPhone model supports Apple Pencil, as it is primarily designed for iPads. 2. Use a stylus: If Appl... ⇲
 
Audio issue

audio control difficulties

Fix: 1. Use the in-app controls: Ensure you are using the audio controls provided within the app, as they may differ from standard iPhone control... ⇲

inconsistent playback speed

Fix: 1. Adjust playback speed settings: If the app has playback speed settings, try adjusting them to see if it resolves the inconsistency. 2. Re... ⇲

limited audio speed settings

Fix: 1. Adjust playback speed: If the app has limited options, try adjusting the available speeds to find one that works best for you. 2. Use ext... ⇲

text-to-speech feature not functional in subheadings

Fix: 1. Check text formatting: Ensure that subheadings are formatted correctly within the app, as improper formatting may prevent text-to-speech... ⇲

audio only available for first section

Fix: 1. Check app settings: Look for any settings that may limit audio playback to the first section and adjust them if possible. 2. Restart the... ⇲

inability to pause audio when app is locked

Fix: 1. Use the Control Center: When the app is locked, swipe down from the top right corner to access the Control Center and see if you can paus... ⇲

audio control center is ineffective

Fix: 1. Use in-app controls: Ensure you are using the audio controls provided within the app, as they may differ from standard iPhone controls. 2... ⇲
 
Crashes issue

Revel crashes

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲
 
Updates issue

update issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection when trying to update the app. Switch between Wi-Fi and cell... ⇲

Revel layout changes after updates

Fix: 1. Familiarize yourself with the new layout: After an update, take some time to explore the new layout and features to understand the change... ⇲
 
Support issue

poor customer support response

Fix: 1. Use in-app help resources: Check if the app has a help or FAQ section that may provide answers to your questions without needing to conta... ⇲
 
Glitches issue

glitches in quizzes

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist after a fresh start. 2. Check for updates: Ensure... ⇲
 
Slow issue

download process is slow

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Switch between Wi-Fi and cellular data to test. 2.... ⇲
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Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 8,873 combined software ratings.

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 Private Data Revel collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics