fix problems on CME Group [iphone]

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—— Run into issues on CME Group ? Get help pending when official support gets back to you!

CME Group Mobile
Info:
company: CME Group, Inc.
: https://www.cmegroup.com/cmemobile
: www.cmegroup.com
Chat with our AI-based CME Group Support
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Network issue

Data unavailable when accessing portfolio

Fix: 1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or cellular network. Try switching between Wi-Fi a... ⇲
 
Updates issue

Widget discontinued

Fix: 1. Check for alternative widgets: Look for other financial or trading widgets in the App Store that can provide similar functionality. Searc... ⇲

Inconsistent data updates

Fix: 1. Refresh the app: Pull down on the screen to refresh the data manually. This can help in getting the latest updates. 2. Check for app upda... ⇲

Stale data in older versions

Fix: 1. Update the app: Go to the App Store and check for any available updates for CME Group Mobile. Updating to the latest version can resolve... ⇲
 
Bugs issue

Errors retrieving or setting up watch lists

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as this can affect the ability to retrieve or set up watch... ⇲

Mixed up commodity groups

Fix: 1. Check settings: Go to the app settings and look for any options related to commodity grouping or categorization. Adjust these settings if... ⇲

Cannot add new contract months

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include fixes for adding new contract months.... ⇲
 
UI issue

Cumbersome navigation after updates

Fix: 1. Familiarize yourself with the new layout: Spend some time exploring the updated interface to understand the new navigation structure. Loo... ⇲

Formatting issues with dead space

Fix: 1. Adjust display settings: Go to your iPhone settings, then to Display & Brightness, and adjust the text size or display settings to see if... ⇲
 
Customization issue

No option to pause chart updates

Fix: 1. Use a screenshot: If you need to pause the chart for analysis, take a screenshot of the chart at the desired moment by pressing the side... ⇲
 
Compatibility issue

No iPad support

Fix: 1. Use the iPhone app in compatibility mode: You can run the iPhone version of the app on your iPad. Open the App Store on your iPad, search... ⇲
 
Glitches issue

Glitches in virtual trade tool

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches are resolved. 2. Clear app cache: Go to your iPhone settin... ⇲
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 what users are saying
Good experience
94.1%

Neutral
3.6%

Bad experience
2.2%

~ from our NLP analysis of 4,008 combined software ratings.

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 Private Data CME Group collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics