fix problems on OSON [iphone]

—— Run into issues on OSON? Get help pending when official support gets back to you!

OSON - платежи и переводы

Info:

company: Brio Group, MCJS

: https://oson.com/contacts/

: oson.com

Chat with our AI-based OSON Support

🛠️ Common OSON Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OSON shows incorrect balance on startup

Fix: 1. Close the app completely by swiping it away from the app switcher. 2. Reopen the app and check if the balance updates correctly. 3. If th... ⇲

Does not support some Uzbek banks' Uzcards

Fix: 1. Verify if your Uzcard is supported by checking the app's official website or user manual for a list of supported banks. 2. If your bank i... ⇲

Account issue

Cannot link MasterCard

Fix: 1. Ensure that your MasterCard is activated and has sufficient funds. 2. Check if the card is compatible with international transactions. 3.... ⇲

Failed identity verification despite correct data

Fix: 1. Double-check the information you entered for any discrepancies, such as misspellings or incorrect formats. 2. Ensure that your identifica... ⇲

Registration issue

Registration from foreign phone numbers is limited

Fix: 1. If you have a local number, consider using it for registration. 2. If you must use a foreign number, try using a virtual phone number ser... ⇲

No confirmation code sent for American phone numbers

Fix: 1. Ensure that your phone number is entered correctly, including the country code. 2. Check your phone's settings to ensure that you can rec... ⇲

Payments issue

Cannot add money or send to Uzcard or Humo from abroad

Fix: 1. Check if the app has specific restrictions for international transactions. 2. If you are abroad, consider using a local payment method or... ⇲

No option to top up account from Tajikistan

Fix: 1. Check if there are any local payment methods available in Tajikistan that can be linked to the app. 2. If not, consider using a remittanc... ⇲

Error when adding Visa or MasterCard

Fix: 1. Ensure that the card is valid and has not expired. 2. Check if your card has international transaction capabilities and is not blocked fo... ⇲

Crashes issue

OSON crashes or freezes on iPhone 13

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Close o... ⇲

Compatibility issue

American Visa cards not supported

Fix: 1. If you have access to a different card type, such as a local bank card or a different brand of credit card, try using that instead. 2. Ch... ⇲

Useless for international users

Fix: 1. Explore other apps that cater specifically to international users and offer better support for cross-border transactions. 2. If you still... ⇲