fix problems on Subway Surfers [iphone]

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—— Run into issues on Subway Surfers? Get help pending when official support gets back to you!

Subway Surfers
Info:
company: Sybo Games ApS
: https://sybo.helpshift.com/hc/app/5-subway-surfers/
: sybogames.com
Chat with our AI-based Subway Surfers Support
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Payments issue

High character prices

Fix: 1. Focus on Daily Challenges: Participate in daily challenges and missions to earn coins and rewards that can be used to purchase characters... ⇲

Limited rewards for in-game purchases

Fix: 1. Focus on Free Rewards: Participate in daily challenges and events that offer free rewards instead of relying solely on in-game purchases.... ⇲
 
Updates issue

Laggy performance after updates

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve performance issues. Hold down the power button and slide to power off, then... ⇲

Confusing new update features

Fix: 1. Explore the Update Notes: Check the update notes in the App Store for explanations of new features and changes. 2. Experiment in Game: Sp... ⇲

Unclear instructions for new features

Fix: 1. Explore the Game: Take time to explore new features in-game to understand how they work. 2. Look for Tutorials: Search for online tutoria... ⇲
 
Glitches issue

Glitches causing unexpected character crashes

Fix: 1. Update the App: Ensure you have the latest version of Subway Surfers installed, as updates often fix bugs and glitches. 2. Clear App Cach... ⇲
 
Ads issue

Ads interrupt gameplay

Fix: 1. Use Airplane Mode: Before starting the game, enable Airplane Mode in your iPhone settings. This will prevent ads from loading, but you wo... ⇲
 
Gameplay issue

Difficulty in achieving high scores

Fix: 1. Practice Regularly: Spend time practicing the game to improve your skills. Focus on mastering the controls and learning the map layout. 2... ⇲

Inconsistent event rewards

Fix: 1. Participate Actively: Ensure you are participating in all events and completing tasks to maximize your chances of receiving rewards. 2. C... ⇲

Lack of new gameplay areas

Fix: 1. Check for Updates: Regularly check for game updates that may introduce new areas. 2. Explore Existing Areas: Spend time mastering the cur... ⇲
 
Customization issue

Limited options for character and board selection

Fix: 1. Earn More Coins: Focus on earning coins through gameplay to unlock more characters and boards. 2. Participate in Events: Engage in specia... ⇲
 
Bugs issue

Bugs affecting score multipliers

Fix: 1. Restart the Game: Close and reopen Subway Surfers to see if the bug resolves itself. 2. Update the App: Ensure you have the latest versio... ⇲
 
Crashes issue

Inability to recover lost items after crashes

Fix: 1. Restart the Game: Sometimes, simply restarting the game can help recover lost items. 2. Check for Updates: Ensure the game is updated, as... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
4.8%

Neutral
3.5%

~ from our NLP analysis of 3,002,272 combined software ratings.

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 Private Data Subway Surfers collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 7,500 Coins: $0.99 Would you like to buy 7,500 Coins?
  2. 25 Keys: $4.99 Would you like to buy 25 Keys?
  3. 45,000 Coins: $4.99 Would you like to buy 45,000 Coins?
  4. Coin Pack 1: $0.99 Would you like to buy a Coin Pack 1?
  5. Double Coins: $4.99 Would you like to buy Double Coins?
  6. 12 500 Coins: $0.99 Would you like to buy 12 500 Coins?
  7. 65 000 Coins: $4.99 Would you like to buy 65 000 Coins?
  8. Starter Pack: $0.99 Would you like to buy the Starter Pack?
  9. 40 Keys: $4.99 Would you like to buy 40 Keys?
  10. Key Pack 1: $4.99 Would you like to buy a Key Pack 1?