fix problems on Waymo One [iphone]

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—— Run into issues on Waymo One? Get help pending when official support gets back to you!

Waymo One
Info:
company: Waymo LLC
: https://waymo.com/contact/feedback/
: waymo.com
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Network issue

Limited service areas

Fix: Check the app for the most up-to-date service area map. If you are outside the service area, consider using the app to find the nearest loca... ⇲

Inconsistent service availability

Fix: Check the app regularly for updates on service availability, especially during peak times or in inclement weather when service may be limite... ⇲
 
UI issue

Waymo One lacks clear communication on policies

Fix: Take time to read through the app’s help section or FAQ to familiarize yourself with the policies. This can provide clarity on common issues... ⇲

Confusing app navigation for new users

Fix: Take a few minutes to explore the app's interface before booking your first ride. Familiarize yourself with the main features and navigation... ⇲
 
Support issue

Customer support response delays

Fix: Utilize the in-app help section for common issues that may not require direct support. This can often provide quicker solutions without wait... ⇲
 
Security issue

No remote vehicle control in emergencies

Fix: Familiarize yourself with the emergency procedures outlined in the app. In case of an emergency, use your phone to call local emergency serv... ⇲
 
Customization issue

Lack of personalized vehicle features

Fix: Explore the app settings to see if there are any options for personalizing your ride experience, such as preferred music or temperature sett... ⇲
 
Settings issue

Inability to override drop-off locations

Fix: Before confirming your ride, double-check the drop-off location in the app. If it’s incorrect, try entering a new destination manually befor... ⇲
 
Bugs issue

Issues with multi-stop feature

Fix: When using the multi-stop feature, ensure that you are entering the stops in the correct order. Double-check the addresses to avoid confusio... ⇲
 
Audio issue

Music connection issues in some vehicles

Fix: Ensure that your device's Bluetooth is turned on and that you are connected to the vehicle's audio system properly. Check the vehicle's audi... ⇲
 
Crashes issue

Unexpected ride interruptions

Fix: If you experience an unexpected interruption, check the app for notifications or alerts that may explain the situation, such as traffic or r... ⇲
 
Payments issue

Hidden fees for cancellations

Fix: Before booking a ride, review the cancellation policy in the app to understand any potential fees. This can help you avoid unexpected charge... ⇲
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 what users are saying
Good experience
99.4%

Bad experience
0.5%

Neutral
0.2%

~ from our NLP analysis of 43,455 combined software ratings.

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 Private Data Waymo One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Other Data