fix problems on 浦发银行 [iphone]

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—— Run into issues on 浦发银行? Get help pending when official support gets back to you!

浦发银行
Info:
company: 上海浦东发展银行
: http://ebank.spdb.com.cn
: www.spdb.com.cn
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Login issue

cannot log in while using VPN

Fix: 1. Disable VPN: Temporarily turn off your VPN while logging into the app. Go to Settings > VPN and toggle it off. Once logged in, you can re... ⇲

blocks login due to VPN

Fix: 1. Disable VPN: Temporarily turn off your VPN while logging in. Go to Settings > VPN and toggle it off. 2. Change VPN server: If you need to... ⇲

system busy message on login

Fix: 1. Wait and retry: If the system is busy, wait a few minutes and try logging in again. Peak times may cause temporary issues. 2. Restart the... ⇲

session timeout when changing password

Fix: 1. Change password in one session: Try to complete the password change process in one go without switching apps or tabs to avoid timeout. 2.... ⇲

frequent logout due to timeout

Fix: 1. Stay active: Try to interact with the app regularly to prevent it from timing out. Avoid long periods of inactivity. 2. Check app setting... ⇲

cannot log in with overseas IP

Fix: 1. Disable VPN: If you are using a VPN, try disabling it to see if you can log in without it. 2. Use a different network: If possible, try l... ⇲
 
Payments issue

unable to transfer or purchase assets

Fix: 1. Check account status: Ensure your account is active and has sufficient funds. Log in to your account via a web browser to verify. 2. Upda... ⇲
 
Glitches issue

glitchy submit button

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve minor glitches. 2. Check for updates: Ensure the app... ⇲
 
Loading issue

endless loading after login

Fix: 1. Check your internet connection: Ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if it resolves... ⇲
 
Ads issue

excessive ads and redirection

Fix: 1. Use an ad blocker: Consider using a reputable ad blocker app that can help reduce ads while using the app. 2. Check app settings: Look fo... ⇲
 
Privacy issue

reads user clipboard excessively

Fix: 1. Review app permissions: Go to Settings > Privacy > Clipboard and check which apps have access. If 浦发银行 is listed, consider limiting i... ⇲
 
Network issue

requires disabling VPN to open pages

Fix: 1. Disable VPN: Temporarily turn off your VPN while using the app. Go to Settings > VPN and toggle it off. 2. Change VPN settings: If your V... ⇲
 
UI issue

poor design with repetitive filtering

Fix: 1. Provide feedback: While there is no feedback option in the app, consider documenting your thoughts for future reference or for when feedb... ⇲
 
Security issue

disconnects access for security reasons

Fix: 1. Ensure secure connection: Make sure you are using a secure and stable internet connection. Avoid public Wi-Fi when accessing sensitive in... ⇲
 
Updates issue

forced updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure you always have the latest version without manual... ⇲

cannot access financial features after update

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve issues after an update. 2. Check account status: Ensu... ⇲
 
Compatibility issue

does not support fingerprint login

Fix: 1. Use a strong password: Since fingerprint login is not supported, ensure you have a strong and memorable password for security. 2. Enable... ⇲
 
Support issue

no feedback option in app

Fix: 1. Document your feedback: Keep a note of your feedback for future reference or for when feedback options become available in the app. 2. Ch... ⇲
 
Slow issue

slow response time for user actions

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on the... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
7.5%

Neutral
1.2%

~ from our NLP analysis of 1,366 combined software ratings.

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 Private Data 浦发银行 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics