fix problems on UD [iphone]

—— Run into issues on UD ? Get help pending when official support gets back to you!

UD Mobile

Info:

company: Universal Devices, Inc.

: https://www.universal-devices.com/my-tickets

: www.universal-devices.com

Chat with our AI-based UD Support

🛠️ Common UD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Configurable start page not available

Fix: While the app does not allow for a configurable start page, you can create a custom shortcut on your iPhone's home screen. To do this, open... ⇲

Lacks door-based icons

Fix: You can use third-party icon packs or create your own icons using image editing software. Save these icons to your device and then use them... ⇲

UI issue

No thermostat icon

Fix: If the app does not provide a thermostat icon, consider using a generic temperature icon or a custom image that represents a thermostat. You... ⇲

Confusing device representation

Fix: To improve clarity, you can rename devices within the app to more accurately reflect their function. Go to the device settings and look for... ⇲

Syncing issue

Syncing with ISY994 is unreliable

Fix: Ensure that both the UD Mobile app and the ISY994 firmware are updated to the latest versions. Check your network connection to ensure it is... ⇲

Slow issue

Slow response time for light status

Fix: Check your Wi-Fi connection and ensure that your router is functioning properly. A weak signal can cause delays in response times. If possib... ⇲

Crashes issue

UD crashes during config save

Fix: Before saving configurations, ensure that your app is updated to the latest version. If the app continues to crash, try uninstalling and rei... ⇲

Customization issue

Color selection limited to hex values

Fix: To work around the limitation of hex values, you can use an online color picker tool to find the hex code for the color you want. Once you h... ⇲

No color wheel for selection

Fix: As a workaround, you can use a third-party color wheel app to select colors and obtain their hex values. Once you have the hex code, you can... ⇲

Network issue

Inconsistent performance with remote access

Fix: Check your internet connection and ensure that both your mobile device and the remote device are connected to a stable network. If you are u... ⇲