fix problems on ONAY! [iphone]

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—— Run into issues on ONAY!? Get help pending when official support gets back to you!

ONAY!
Info:
company: ONAY PAY, TOO
: https://onay.kz
: onay.kz
Chat with our AI-based ONAY! Support
   Hello! How can I assist you?  

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Crashes issue

ONAY! does not open on iOS

Fix: 1. Ensure your iOS is updated to the latest version by going to Settings > General > Software Update. 2. Check if the app is compatible wit... ⇲
 
Glitches issue

Frequent glitches and shows 0 buses

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and your device to refresh the connection. 3. Clear the app c... ⇲
 
Login issue

Fingerprint login function disconnects

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that the fingerprint is registered correctly. 2. Re-register your fingerprint by deletin... ⇲
 
UI issue

Selected routes change colors after restart

Fix: 1. Check if there are any app updates available that may fix this issue. 2. Try resetting the app settings by going to the app settings and... ⇲

Location button is hidden on map

Fix: 1. Check if there are any settings within the app that allow you to toggle the visibility of the location button. 2. Restart the app to see... ⇲
 
Registration issue

ONAY! resets and requires re-registration

Fix: 1. Ensure that you are using the latest version of the app. 2. Check your device storage to ensure there is enough space for the app to fun... ⇲

Requires personal ID for registration

Fix: 1. Ensure you have a valid form of ID ready for registration. 2. If you are uncomfortable providing personal ID, check if there are alterna... ⇲

Registration does not scan ID

Fix: 1. Ensure the ID is placed correctly in front of the camera and that there is adequate lighting. 2. Clean the camera lens to ensure clarity... ⇲

Cannot manually enter card code during registration

Fix: 1. Ensure you are using the latest version of the app. 2. Check if there are any specific instructions for entering card information in the... ⇲
 
Payments issue

Funds do not appear after topping up

Fix: 1. Check your transaction history in the app to confirm the transaction was successful. 2. Restart the app to refresh the data. OR 1. If... ⇲

QR code payment gives error

Fix: 1. Ensure the QR code is clear and not damaged. 2. Restart the app and try scanning the QR code again. OR 1. If the QR code still does n... ⇲

No option to transfer balance between cards

Fix: 1. Check the app settings or FAQ section to see if balance transfer is supported. 2. If not, consider using the funds on the original card... ⇲
 
Support issue

Support chat shows no internet connection

Fix: 1. Check your internet connection and ensure it is stable. 2. Restart the app and try accessing the support chat again. OR 1. If the cha... ⇲
 
Bugs issue

Incorrect bus number information

Fix: 1. Verify the bus number with official transit sources or websites. 2. Report the discrepancy through the app if there is a feedback option... ⇲

ONAY! has been malfunctioning for weeks

Fix: 1. Check for any app updates and install them. 2. Clear the app cache or reinstall the app. OR 1. Consider using alternative apps for yo... ⇲
 
Updates issue

ONAY! stopped working after iOS update

Fix: 1. Check for updates for the ONAY! app in the App Store. 2. Restart your device to refresh the system. OR 1. If the app is still not wor... ⇲

Routes and payment no longer work after update

Fix: 1. Restart the app and check if the issue resolves. 2. Clear the app cache or reinstall the app. OR 1. Check for any announcements from... ⇲
 
Network issue

ONAY! does not display transport location

Fix: 1. Ensure location services are enabled for the app by going to Settings > Privacy > Location Services and selecting ONAY!. OR 1. Restart... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
6.0%

Neutral
1.9%

~ from our NLP analysis of 837 combined software ratings.

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 Private Data ONAY! collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics