fix problems on Southside Bank [iphone]

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—— Run into issues on Southside Bank? Get help pending when official support gets back to you!

Southside Bank
Info:
company: Southside Bank
: http://www.southside.com
: www.southside.com
Chat with our AI-based Southside Bank Support
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Login issue

Authentication errors during login

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Southside Bank forgets saved passwords

Fix: Ensure that your device's settings allow the app to save passwords. Go to Settings > Passwords & Accounts and check if the app is listed and... ⇲
 
Camera issue

Mobile deposit camera focus issues

Fix: Ensure that you are in a well-lit area when taking pictures of your checks. Natural light works best. Avoid shadows and glare on the check.... ⇲
 
Payments issue

Cannot edit recurring payments in the app

Fix: Check if there is an option to manage recurring payments in the app settings. If not, consider logging into your account via a web browser w... ⇲
 
Messages issue

Persistent blue help messages

Fix: Try closing the app completely and reopening it. This can sometimes reset the interface and remove persistent messages. OR Check the app... ⇲
 
UI issue

Accept Payments box cannot be hidden

Fix: Look for a settings option within the app that allows you to customize your dashboard or home screen. Some apps allow you to rearrange or hi... ⇲

No option to view deposited check photos

Fix: Check the app settings to see if there is an option to enable viewing of deposited check images. Some apps have this feature hidden in the s... ⇲

Busy interface on the website

Fix: Try using a different web browser or clearing your current browser's cache and cookies. This can help improve loading times and overall perf... ⇲
 
Search issue

Difficulty finding deposits

Fix: Use the search function within the app to locate specific deposits. This can help you quickly find the information you need without scrollin... ⇲
 
Notifications issue

Overdrawn account notifications

Fix: Review your account settings to see if you can adjust notification preferences. You may be able to turn off or modify how you receive these... ⇲
 
Account issue

Limited access to account information during early hours

Fix: Check if there are specific maintenance hours listed in the app or on the bank's website. This may explain the limited access during certain... ⇲
 
Customization issue

Nicknames cannot be reused

Fix: If you need to reuse a nickname, try adding a number or a special character to differentiate it from the previous one. This can help you cre... ⇲
 
Permissions issue

Mobile deposit access limited to certain accounts

Fix: Check your account settings to see if there are any restrictions on mobile deposits. Some accounts may have limitations based on account typ... ⇲
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 what users are saying
Good experience
92.6%

Bad experience
4.6%

Neutral
2.8%

~ from our NLP analysis of 3,657 combined software ratings.

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 Private Data Southside Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics