fix problems on Digital Medicine [iphone]

—— Run into issues on Digital Medicine? Get help pending when official support gets back to you!

Digital Medicine

Info:

company: OCHSNER CLINIC FOUNDATION

: https://connectedhealth.ochsner.org/digital-medicine/resources

: connectedhealth.ochsner.org

Chat with our AI-based Digital Medicine Support

🛠️ Common Digital Medicine Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Device pairing inconsistent

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the device you a... ⇲

Error messages disrupt usage

Fix: 1. Restart the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. 2.... ⇲

Settings issue

No manual entry option for BP readings

Fix: 1. Check the app settings to see if there is an option to enable manual entry for blood pressure readings. This may be found under 'Settings... ⇲

Updates issue

Frustration leads to reverting to old app

Fix: 1. Identify specific frustrations with the new app and make a list. 2. Explore the app settings to customize features that may alleviate som... ⇲

Customization issue

Meal and activity tracking lacks insights

Fix: 1. Explore the app's settings to see if there are options to customize insights or reports. 2. Use external resources, such as nutrition tra... ⇲

Syncing issue

Digital Medicine fails to log entries consistently

Fix: 1. Ensure that the app has permission to access necessary data by going to Settings > Privacy > Health and checking the app's permissions. 2... ⇲

Missed logging days due to app issues

Fix: 1. Set daily reminders on your iPhone to log entries in the app, which can help you remember to do so even if the app has issues. 2. Check f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.2%

Bad experience

10.3%

Neutral

3.4%

~ from our NLP analysis of 29 combined software ratings.

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Private Data Digital Medicine collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics