fix problems on Neuron E-scooters And E-bikes [iphone]

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—— Run into issues on Neuron E-scooters And E-bikes? Get help pending when official support gets back to you!

Neuron E-scooters and E-bikes
Info:
company: Neuron Mobility Pte. Ltd
: https://www.rideneuron.com
: www.rideneuron.com
Chat with our AI-based Neuron E-scooters and E-bikes Support
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Audio issue

Obnoxious noises

Fix: Check the app settings to see if there are options to adjust the volume of notifications or alerts. Lowering these settings can help reduce... ⇲
 
Settings issue

Poorly placed no riding zones

Fix: Use the app to familiarize yourself with the no riding zones before starting your trip. This can help you plan your route accordingly. OR... ⇲

Limited driving zones

Fix: Before starting your ride, review the driving zones in the app to ensure your destination is within the allowed area. This can help avoid an... ⇲
 
Glitches issue

Scooters often not where map indicates

Fix: Before heading to a scooter, check the app for the last known location and consider calling the scooter if the app provides that option. Thi... ⇲
 
Bugs issue

Frequent scooter malfunctions

Fix: Before starting your ride, do a quick check of the scooter's brakes, lights, and tires. If anything seems off, do not ride it and report the... ⇲
 
Search issue

Difficult to find working scooters

Fix: Use the app's filter options to search for scooters that are marked as available. This can help narrow down your search to only those that a... ⇲
 
Payments issue

Minimum top-up amounts too high

Fix: If the minimum top-up amount is too high for your needs, consider using the app to track your usage and plan your rides to maximize the valu... ⇲

No refund for non-working scooters

Fix: If you encounter a non-working scooter, take a photo and report it through the app immediately. While refunds may not be available, reportin... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.4%

Neutral
1.4%

~ from our NLP analysis of 2,500 combined software ratings.

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 Private Data Neuron E-scooters and E-bikes collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics