fix problems on Faceter [iphone]

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—— Run into issues on Faceter? Get help pending when official support gets back to you!

Faceter – Home security camera
Info:
company: Faceter South Africa (PTY) LTD
: https://faceter.cam/
: faceter.cam
Chat with our AI-based Faceter Support
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Crashes issue

Faceter crashes on iPhone 6 after update

Fix: 1. Uninstall the app by pressing and holding the app icon until it wiggles, then tap the 'X'. 2. Restart your iPhone. 3. Reinstall the app f... ⇲

Faceter stops working after a week

Fix: 1. Regularly restart the app to clear any temporary glitches. 2. Check for updates in the App Store and install them to ensure you have the... ⇲

Faceter crashes when pairing with Android

Fix: 1. Ensure that both devices are updated to the latest software versions. 2. Restart both devices and try pairing again. OR 1. Clear the a... ⇲
 
Camera issue

camera unavailable error

Fix: 1. Ensure that your camera is powered on and connected to the internet. 2. Check the app permissions by going to Settings > Privacy > Camera... ⇲

flashlight too bright for night recording

Fix: 1. Check the app settings for any options to adjust the brightness of the flashlight. 2. If no options are available, consider using a piece... ⇲
 
Network issue

offline status despite strong signal

Fix: 1. Restart your iPhone and the camera to refresh the connection. 2. Check your Wi-Fi settings to ensure you are connected to the correct net... ⇲

internal server down error

Fix: 1. Check your internet connection by trying to access other websites or apps. 2. If your internet is working, try restarting the app. 3. Wai... ⇲

service discovery error message

Fix: 1. Restart your iPhone and the camera to refresh the connection. 2. Ensure that both devices are on the same Wi-Fi network. OR 1. Reset y... ⇲

link breaks after changing parameters

Fix: 1. After changing parameters, wait a few moments for the app to stabilize before attempting to view the stream. 2. Ensure that you are not m... ⇲

Faceter fails to connect to camera

Fix: 1. Ensure that the camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and the app to re... ⇲
 
Video issue

20 seconds delay in video

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your internet plan. 2. Reduce the video quality... ⇲

video quality drastically reduced

Fix: 1. Check the app settings for video quality options and adjust them to a higher setting if available. 2. Ensure that your internet connectio... ⇲
 
Compatibility issue

no support for dual recording

Fix: 1. Check the app settings to see if there are any options for recording modes. 2. If dual recording is not supported, consider using a diffe... ⇲

motion detection not available on Android

Fix: 1. If you have access to an iPhone, use that device for motion detection features. 2. Check if there are any updates for the Android version... ⇲
 
UI issue

poor user interface

Fix: 1. Familiarize yourself with the app by exploring all menus and settings. 2. Look for any tutorials or guides within the app that can help y... ⇲

confusing layout

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. 2. Look for any help or tutorial sections within the app that... ⇲
 
Ads issue

ads pop up frequently

Fix: 1. Check if there is a premium version of the app available for purchase that removes ads. 2. If not, consider using the app during times wh... ⇲
 
Screen issue

no black screen mode

Fix: 1. Check the app settings to see if there is an option for a dark mode or similar feature. 2. If not available, consider using a screen dimm... ⇲
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 what users are saying
Good experience
90.0%

Bad experience
5.4%

Neutral
4.6%

~ from our NLP analysis of 351 combined software ratings.

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 Private Data Faceter collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Faceter Premium – 1 month: $9.99 HD video and 7 days of cloud storage
  2. Premium 1 month: $19.99 better video quality and extended storage
  3. Faceter Premium – 6 months: $16.49 HD video and 7 days of cloud storage
  4. Premium 1 month with trial: $4.99 Premium 1 month with 1 week trial
  5. Faceter Premium – 1 year: $19.99 HD video and 7 days of cloud storage
  6. Premium 1 month direct: $3.99 Faceter Premium Direct Access
  7. Premium 6 months: $39.99 better video quality and extended storage
  8. Premium 1 year direct: $29.99 Faceter Premium Direct Access
  9. Premium 1 year: $39.99 better video quality and extended storage