fix problems on J.Crew [iphone]

​

—— Run into issues on J.Crew? Get help pending when official support gets back to you!

J.Crew
Info:
company: JCrew Group INC
: https://www.jcrew.com/help/contact-us
: www.jcrew.com
Chat with our AI-based J.Crew Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Tracking numbers are incorrect

Fix: Verify the tracking number by checking your email confirmation for the correct number. If the app shows an incorrect number, it may be a tem... ⇲
 
Customization issue

Default category does not match user preference

Fix: Check the app settings to see if there is an option to set your default category. If available, select your preferred category and save the... ⇲

No men's promo items available

Fix: Check the app settings to ensure you have selected the correct gender preference. If the app is set to women's items, switch it to men's to... ⇲

Favorites feature not available

Fix: If the favorites feature is missing, check for any app updates that may have added this functionality. Update the app through the App Store... ⇲

No wishlist feature

Fix: As a workaround, use the 'Save for Later' feature to keep track of items you want to purchase in the future until a wishlist feature is impl... ⇲

Gender preference not respected

Fix: Check the app settings to ensure your gender preference is set correctly. If it is not, update it to reflect your preference. OR If the a... ⇲
 
UI issue

Merged save for later and wish list items

Fix: If you prefer to keep these lists separate, manually create a new list in your notes or another app to track your wish list items separately... ⇲

Inconvenient navigation after viewing images

Fix: Try using the back button instead of swiping to return to the previous screen. This can help maintain your place in the navigation flow. O... ⇲

Save to favorites button obstructs view

Fix: Try rotating your device to landscape mode if the app supports it. This may provide a better view and move the button out of the way. OR... ⇲

Difficult navigation for new arrivals

Fix: Use the search function to quickly find new arrivals instead of browsing through categories. This can save time and make navigation easier.... ⇲
 
Payments issue

Repeated hold errors during checkout

Fix: Clear the app's cache by going to your device settings, selecting the J.Crew app, and choosing 'Clear Cache' if available. This can help res... ⇲
 
Syncing issue

Items show as sold out in app but available on website

Fix: Refresh the app by closing it completely and reopening it. This can help sync the app's inventory with the website's inventory. OR Check... ⇲
 
Crashes issue

J.Crew crashes and glitches

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. An outdat... ⇲
 
Freezing issue

J.Crew freezes when switching between shopping and cart

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom) and swipe away ot... ⇲
 
Accessibility issue

Accessibility issues for visually impaired users

Fix: Check if your iPhone's VoiceOver feature is enabled. Go to Settings > Accessibility > VoiceOver and turn it on. This can help improve naviga... ⇲
 
Loading issue

Items load incorrectly or are cropped

Fix: Try refreshing the app by pulling down on the screen to reload the content. This can help correct any loading issues. OR If items continu... ⇲
 
Login issue

Login required to use app

Fix: If you find the login requirement inconvenient, consider using the 'Remember Me' feature during login to save your credentials for future ac... ⇲
 
Bugs issue

Add to bag function does not work

Fix: Try refreshing the app by closing it completely and reopening it. This can help resolve temporary glitches affecting the add to bag function... ⇲
 
Updates issue

Discounts differ from website

Fix: Check if the app is updated to the latest version, as discounts may vary between platforms. Update the app through the App Store if necessar... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
51.7%

Good experience
41.1%

Neutral
7.2%

~ from our NLP analysis of 433 combined software ratings.

 Switch to these Alternatives:
Banana Republic: Shop Apparel
Pottery Barn
Anthropologie
WHBM White House Black Market
West Elm
Nuuly Rent
Bergdorf Goodman
Crate & Barrel
Athleta: Fashion & Athleisure
The Container Store

 Private Data J.Crew collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics