fix problems on Rivermark [iphone]

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—— Run into issues on Rivermark ? Get help pending when official support gets back to you!

Rivermark Mobile
Info:
company: Rivermark Community Credit Union
: https://www.rivermarkcu.org/
: www.rivermarkcu.org
Chat with our AI-based Rivermark Support
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Payments issue

Takes multiple attempts to deposit checks

Fix: 1. Ensure Good Lighting: When taking pictures of the check, ensure you have good lighting and that the check is flat and well-aligned within... ⇲

Difficult to transfer between different credit union accounts

Fix: 1. Use Online Banking: Log into your Rivermark online banking account through a web browser, which may provide a more straightforward interf... ⇲
 
Slow issue

Bill pay takes a long time

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Rivermark Mobile, and select 'Offload App'. This can help improve the ap... ⇲
 
Bugs issue

No record of pending bills

Fix: 1. Check Bill Pay Settings: Go to the Bill Pay section in the app and ensure that you have enabled notifications or reminders for pending bi... ⇲
 
Features issue

No functionality to order checks or debit cards

Fix: 1. Use Online Banking: Log into your Rivermark online banking account through a web browser, where you may find options to order checks or d... ⇲

Mobile deposit hold days not indicated

Fix: 1. Check Deposit Policy: Review the deposit policy in the app or on the Rivermark website to understand hold times. 2. Use the Help Section... ⇲

Lacks budgeting and spending tracking features

Fix: 1. Use Third-Party Budgeting Apps: Consider using apps like Mint or YNAB (You Need A Budget) that can link to your bank account for budgetin... ⇲
 
UI issue

Visual clarity decreased between accounts

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the settings to improve clarity. 2. Zoom Feature: Use the zoom... ⇲
 
Support issue

Inconsistent customer service responses

Fix: 1. Use In-App Support: Check if the app has a support or help section that provides consistent information. 2. Document Issues: Keep a reco... ⇲
 
Updates issue

Rivermark does not open properly after updates

Fix: 1. Restart Your Device: After an update, restart your iPhone to clear any temporary glitches. 2. Clear App Cache: Go to Settings > General... ⇲
 
Installation issue

Requires reinstallation after updates

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Rivermark Mobile, and select 'Offload App'. This can help improve perfor... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
1.8%

Neutral
1.4%

~ from our NLP analysis of 7,362 combined software ratings.

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 Private Data Rivermark collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data