fix problems on On The Run STL [iphone]

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—— Run into issues on On The Run STL? Get help pending when official support gets back to you!

On The Run STL
Info:
company: WALLIS OIL COMPANY
: https://support.rovertown.com/?typeA3=On%20The%20Run
: ontherunstl.com
Chat with our AI-based On The Run STL Support
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Slow issue

Slow performance compared to previous version

Fix: Clear the app's cache by deleting and reinstalling the app. This can help improve performance by removing any unnecessary data that may be s... ⇲
 
Customization issue

Points redemption options are limited

Fix: Check the app regularly for updates on points redemption options. Sometimes, new deals or options are added, so staying informed can help yo... ⇲

No good deals available

Fix: Regularly check the app for new deals or promotions. Sometimes, deals are time-sensitive and may not be available all the time. Set a remind... ⇲
 
Bugs issue

On The Run STL fails to recognize rewards

Fix: Log out of your account and log back in. This can refresh your account status and may help the app recognize your rewards. To log out, go to... ⇲

Barcode for points does not work

Fix: Ensure that the barcode is displayed clearly and is not obstructed by any other elements on the screen. You can try zooming in on the barcod... ⇲
 
Registration issue

Registration code not sent to phone

Fix: Check your phone's message settings to ensure that messages from unknown senders are not being blocked. Go to Settings > Messages and look f... ⇲
 
Account issue

Inability to link rewards card

Fix: Double-check that you are entering the correct rewards card number. Ensure there are no typos or extra spaces when inputting the number into... ⇲
 
Freezing issue

On The Run STL freezes during use

Fix: Force close the app and restart it. On iPhone, swipe up from the bottom of the screen (or double-click the Home button) to view open apps, t... ⇲
 
UI issue

User interface is not user-friendly

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the app can help you navigate it more easily. Look for... ⇲
 
Syncing issue

Inconsistent point accumulation

Fix: Keep a record of your transactions and points earned to identify any discrepancies. If you notice inconsistencies, you can refer to this rec... ⇲
 
Support issue

Support contact leads to errors

Fix: Try accessing the support section of the app directly. Look for FAQs or troubleshooting guides that may address your issue without needing t... ⇲
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 what users are saying
Good experience
63.6%

Bad experience
32.2%

Neutral
4.1%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data On The Run STL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics