fix problems on 2nd Line [iphone]

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—— Run into issues on 2nd Line? Get help pending when official support gets back to you!

2nd Line - Second phone number
Info:
company: Patel Sardarben
: https://support.2ndlyne.com/support/tickets/new
: www.2ndlyne.com
Chat with our AI-based 2nd Line Support
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Crashes issue

2nd Line frequently crashes

Fix: 1. Restart the App: Close the 2nd Line app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and... ⇲
 
Messages issue

Messages disappear after sending

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue is rel... ⇲

Messages not delivered

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves th... ⇲
 
Audio issue

Calls go directly to voicemail

Fix: 1. Check Do Not Disturb Settings: Go to Settings > Do Not Disturb and ensure it is turned off. If it’s on, calls will go directly to voicema... ⇲
 
Payments issue

Unclear subscription terms

Fix: 1. Review Subscription Details: Go to the app settings and look for subscription information. This should provide clarity on what your subsc... ⇲

High costs compared to regular phone services

Fix: 1. Compare Plans: Review your current plan and compare it with other available plans in the app. You may find a more suitable option that fi... ⇲

Credits deducted unexpectedly

Fix: 1. Review Usage History: Check your usage history within the app to see what actions led to the deduction of credits. This can help clarify... ⇲

No trial period offered

Fix: 1. Look for Promotions: Occasionally, apps offer promotional trial periods. Check the app or website for any current offers that could provi... ⇲

Requires additional credits for texting despite subscription

Fix: 1. Review Subscription Details: Check your subscription plan to understand what is included. Some plans may have limitations on texting that... ⇲
 
Backup issue

Restoration options do not work

Fix: 1. Check Backup Settings: Ensure that your app data is being backed up correctly. Go to the app settings and look for backup options. 2. Rei... ⇲
 
Customization issue

Confusing number selection process

Fix: 1. Review Selection Steps: Carefully follow the prompts during the number selection process. Take your time to read each option before proce... ⇲
 
Ads issue

2nd Line asks for reviews too often

Fix: 1. Disable Notifications: Go to Settings > Notifications > 2nd Line and adjust the settings to limit how often you receive prompts for revie... ⇲
 
Slow issue

Slow to refresh incoming messages

Fix: 1. Check Network Connection: Ensure you have a stable internet connection. A weak connection can cause delays in message refresh. 2. Restart... ⇲
 
Compatibility issue

2nd Line does not function as expected on different devices

Fix: 1. Check Compatibility: Ensure that the device you are using meets the app’s system requirements. Check the app’s page in the App Store for... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.3%

Bad experience
9.1%

Neutral
3.6%

~ from our NLP analysis of 8,032 combined software ratings.

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 Private Data 2nd Line collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 2nd Line Monthly Premium: $12.99 Get your own number with Monthly Premium Plan
  2. Activate 2nd Number - Weekly: $4.99 Access to 2nd virtual number for calls, texts
  3. Text + Now Unlimited Calling: $5.99 Second number for calls & text
  4. 2nd Line Gold - Yearly: $99.99 No Credits Required. Unlimited Calls & Texts
  5. Activate 3rd Number - Weekly: $4.99 Access to 3rd virtual number for calls, texts
  6. 2nd Line Gold - Monthly: $19.99 No Credits Required. Unlimited Calls & Text
  7. 2nd Line - Credits Plan 1: $1.99 Purchase credits for making calls & texting.
  8. 2nd Line Limited Time Offer: $59.99 Get a discount on the yearly subscription!
  9. 2nd Line - Credits Plan 2: $3.99 Purchase credits for making calls & texting.
  10. 2nd Line Monthly Premium: $14.99 Get your own number with Monthly Premium Plan