fix problems on HUE Sync [iphone]

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—— Run into issues on HUE Sync? Get help pending when official support gets back to you!

HUE Sync: Easy LED Control Pal
Info:
company: Fiision Studio Company Limited
: https://fiisionstudio.com
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Payments issue

Repeated payment requests

Fix: Ensure that your payment method is correctly set up in your Apple ID settings. Go to Settings > [Your Name] > Payment & Shipping to verify y... ⇲

No refund option available

Fix: Review the App Store's refund policy. If you believe you are eligible for a refund, you can request one through your purchase history. Go to... ⇲

Automatic renewal issues

Fix: To manage automatic renewals, go to Settings > [Your Name] > Subscriptions. Here, you can view and manage your subscriptions, including turn... ⇲

Useless functionality after payment

Fix: If you find that the features you paid for are not working, try logging out of the app and logging back in. This can sometimes refresh your... ⇲
 
Compatibility issue

Does not connect to Tuya devices

Fix: Check if your Tuya devices are compatible with the HUE Sync app. Refer to the app's documentation or website for a list of supported devices... ⇲
 
Syncing issue

Fails to load or sync

Fix: Try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button) to vie... ⇲
 
Updates issue

Upgrade does not work

Fix: Ensure that you have a stable internet connection when attempting to upgrade. If the upgrade fails, try restarting the app and your device,... ⇲
 
Security issue

HUE Sync spoofs legitimate app

Fix: Verify the app's authenticity by checking the developer's name in the App Store. If it does not match the official developer, uninstall the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
80.1%

Bad experience
15.6%

Neutral
4.3%

~ from our NLP analysis of 371 combined software ratings.

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 Private Data HUE Sync collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Weekly Premium: $2.99 Weekly Premium
  2. Lifetime Premium: $19.99 Lifetime Premium
  3. Monthly Premium: $5.99 Monthly Premium
  4. Yearly: $34.99 Yearly
  5. Lifetime: $39.99 Lifetime
  6. Yearly Premium: $24.99 Yearly Premium
  7. Yearly Premium: $39.99 Yearly Premium
  8. Yearly Premium: $29.99 Yearly Premium
  9. Weekly Premium: $0.99 Weekly Premium
  10. Monthly Premium: $4.99 Monthly Premium