fix problems on IDMSS Plus [iphone]

—— Run into issues on IDMSS Plus? Get help pending when official support gets back to you!

iDMSS Plus

Info:

company: Zhejiang Dahua Vision Technology Co.,Ltd.

: http://www.dahuasecurity.com/pro_demo-17.html

Chat with our AI-based iDMSS Plus Support

🛠️ Common iDMSS Plus Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Skip forward button does not work

Fix: Check if the app is updated to the latest version. Go to the App Store, search for iDMSS Plus, and see if an update is available. If so, upd... ⇲

Timeline sliding restarts video

Fix: Try clearing the app's cache. Go to the app settings within iDMSS Plus and look for an option to clear cache or reset settings. This may hel... ⇲

Updates issue

Lost favorites after update

Fix: Check if the favorites are stored in a different section of the app. Sometimes updates change the layout or organization of features. Look t... ⇲

Settings not transferred after upgrade

Fix: Manually reconfigure your settings. Go through the settings menu and adjust them as needed. Take screenshots of your previous settings if po... ⇲

Settings issue

iDMSS Plus forgets settings

Fix: Ensure that the app has permission to store data. Go to your iPhone settings, find iDMSS Plus, and check if it has permission to use backgro... ⇲

Notifications issue

No option to snooze notifications

Fix: Check the notification settings within the app. Go to the settings menu and look for notification preferences to see if there is an option t... ⇲

Motion detection notifications are broken

Fix: Revisit the motion detection settings in the app. Ensure that motion detection is enabled and configured correctly for the cameras you are u... ⇲

Notifications not received after iOS update

Fix: Check the notification settings on your iPhone. Go to Settings > Notifications > iDMSS Plus and ensure that notifications are enabled and se... ⇲

Push notifications are sporadic

Fix: Check the notification settings in both the app and your iPhone settings. Ensure that notifications are enabled and set to show alerts. OR... ⇲

Slow issue

Remote connection is slow

Fix: Check your internet connection speed. Use a speed test app to ensure your connection is stable and fast enough for remote viewing. OR Try... ⇲

Video issue

Playback does not allow time selection

Fix: Ensure that you are using the correct playback mode. Check if there is a specific mode for time selection in the playback settings. OR Tr... ⇲

Cannot adjust start time for playback

Fix: Look for a timeline or slider feature in the playback interface. Sometimes, it may be hidden or not immediately visible. OR If the featur... ⇲

Playback not working at all

Fix: Check if the app has the necessary permissions to access your camera feeds. Go to iPhone settings and ensure that iDMSS Plus has access to t... ⇲

Video playback speed is too slow

Fix: Check your internet connection speed. A slow connection can affect playback speed. Use a speed test app to verify your connection. OR Try... ⇲

Cannot fast forward playback

Fix: Check if the fast forward feature is available in the playback controls. Sometimes it may be hidden or not immediately visible. OR If the... ⇲

Playback only shows live video instead of notification time

Fix: Ensure that you are selecting the correct playback mode. Look for options that allow you to view recorded footage instead of live feeds. O... ⇲

UI issue

No landscape mode support

Fix: Check if the app has a landscape mode toggle in the settings. Some apps require you to enable this feature manually. OR If landscape mode... ⇲

Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion. OR Look for... ⇲

Live view window is smaller

Fix: Check if there is an option in the settings to adjust the size of the live view window. Some apps allow customization of the interface. OR... ⇲

Too many unnecessary options in the app

Fix: Familiarize yourself with the app's features. Sometimes, options that seem unnecessary can be useful once you understand their purpose. OR... ⇲

Network issue

Live view fails without WiFi

Fix: Ensure that your mobile data is enabled and that the app has permission to use cellular data. Go to Settings > Cellular and check if iDMSS P... ⇲

Login timeout error

Fix: Ensure that you are entering the correct login credentials. Double-check your username and password for accuracy. OR If the issue persist... ⇲

Ads issue

Pop-up ads for unrelated apps

Fix: Check if there is a premium version of the app available for purchase that removes ads. Consider upgrading if you find the ads disruptive.... ⇲

Bugs issue

Time resets frequently

Fix: Check your device's date and time settings. Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. OR If... ⇲

Crashes issue

iDMSS Plus crashes when viewing cameras

Fix: Ensure that the app is updated to the latest version. Go to the App Store and check for updates. OR Try clearing the app's cache or data... ⇲

Freezing issue

iDMSS Plus stops responding after 10-15 minutes

Fix: Check for any background processes that may be affecting the app's performance. Close other apps running in the background to free up resour... ⇲

Privacy issue