fix problems on GOTRAX [iphone]

—— Run into issues on GOTRAX? Get help pending when official support gets back to you!

GOTRAX

Info:

company: ZHEJIANG TAOTAO VEHICLES CO.,LTD

: http://www.gotrax.com/

Chat with our AI-based GOTRAX Support

🛠️ Common GOTRAX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bluetooth connection fails

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Restart your iPhone to refresh the Blu... ⇲

GOTRAX does not recognize GOTRAX devices

Fix: 1. Ensure that your GOTRAX device is powered on and fully charged. 2. Close the GOTRAX app completely and reopen it. 3. Make sure your iPhon... ⇲

Sign-in issues

Fix: 1. Double-check your login credentials for any typos. 2. If you forgot your password, use the 'Forgot Password' feature to reset it. 3. Ensu... ⇲

Security issue

GOTRAX is perceived as fake

Fix: 1. Ensure you are downloading the official GOTRAX app from the App Store. Check the developer name to confirm it is from GOTRAX. 2. Look for... ⇲

Network issue

Inability to connect to scooter

Fix: 1. Ensure the scooter is powered on and within Bluetooth range. 2. Restart both the scooter and the app. 3. Check if the scooter is already... ⇲

Performance issue

GOTRAX performance is poor

Fix: 1. Close any background apps to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system. 3. Check for updates... ⇲

Compatibility issue

Lack of support for specific devices

Fix: 1. Check the GOTRAX website or app documentation for a list of supported devices. 2. If your device is not listed, consider using a compatib... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

80.7%

Good experience

17.0%

Neutral

2.3%

~ from our NLP analysis of 88 combined software ratings.

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Private Data GOTRAX collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics