fix problems on SDS [iphone]

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—— Run into issues on SDS ? Get help pending when official support gets back to you!

SDS Mobile
Info:
company: KHA, Online-MSDS
: http://helpdesk.online-msds.com/index.php?pg=request
: www.kha.com
Chat with our AI-based SDS Support
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Search issue

Cannot search by CAS

Fix: If the app does not support CAS number searches, try using the full chemical name or synonyms instead. This may yield better results until t... ⇲
 
Database issue

Limited database

Fix: Check for any updates to the app that may expand the database. Regularly updating the app can provide access to new information and features... ⇲
 
Freezing issue

SDS freezes during login

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button on older iPhones) and swiping the app of... ⇲

SDS locks up frequently

Fix: Regularly update the app to the latest version, as updates often include bug fixes that can resolve freezing issues. OR If the app contin... ⇲
 
UI issue

Clunky interface

Fix: Take some time to familiarize yourself with the app's layout. Sometimes, understanding the navigation can make the experience smoother. Look... ⇲

Lack of indication for download progress

Fix: While waiting for downloads, try to keep the app open and check for any visual indicators that may appear after a few moments, as some apps... ⇲
 
Downloads issue

Downloading SDS problematic

Fix: Ensure you have enough storage space on your iPhone. Go to Settings > General > iPhone Storage to check available space. If space is low, de... ⇲
 
Features issue

Inability to scan products

Fix: If the app has a scanning feature that isn't working, ensure your camera permissions are enabled. Go to Settings > Privacy > Camera and make... ⇲
 
Updates issue

Outdated SDS information

Fix: Check for updates within the app that may refresh the database. Look for a 'refresh' or 'update' button in the app settings. OR Cross-ref... ⇲
 
Settings issue

No caching within the app

Fix: To mitigate the lack of caching, try to use the app in areas with a strong and stable internet connection to avoid delays in loading data.... ⇲
 
Permissions issue

Invalid access for some products

Fix: Double-check that you are logged in with the correct account that has access to the products. Sometimes, access is tied to specific user rol... ⇲
 
Compatibility issue

Doesn't function on older iPhones

Fix: Check the app's compatibility requirements in the App Store. If your iPhone is not supported, consider upgrading your device if possible.... ⇲
 
Registration issue

Requires email for sign up

Fix: If you prefer not to use your primary email, consider creating a dedicated email account for app sign-ups. This keeps your personal email pr... ⇲
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 what users are saying
Good experience
64.7%

Bad experience
23.5%

Neutral
11.8%

~ from our NLP analysis of 17 combined software ratings.

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ERG for iOS

 Private Data SDS collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics