fix problems on SYFY [iphone]

—— Run into issues on SYFY? Get help pending when official support gets back to you!

SYFY

Info:

company: NBCUniversal Media, LLC

: http://www.syfy.com/apps

: www.facebook.com

Chat with our AI-based SYFY Support

🛠️ Common SYFY Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SYFY freezes while watching stream

Fix: 1. Close the SYFY app completely by double-tapping the home button and swiping up on the SYFY app. 2. Restart your iPhone by holding down th... ⇲

Frequent buffering issues

Fix: 1. Check your internet speed using a speed test app. If the speed is low, consider upgrading your plan or switching to a less congested netw... ⇲

Ads issue

Commercials interrupting at random times

Fix: 1. Note the timing of the interruptions and try to watch the content at a different time when fewer users might be online. 2. Restart the ap... ⇲

Increased frequency of ads over time

Fix: 1. Monitor your viewing habits and try to watch during off-peak hours when ad frequency may be lower. 2. Consider using a different device o... ⇲

Inability to fast forward without additional ads

Fix: 1. Use the scrubber bar to navigate to your desired point in the episode, even if it means watching additional ads. 2. Consider watching con... ⇲

Customization issue

No option to skip forward

Fix: 1. Use the scrubber bar to manually fast forward to your desired point in the episode. 2. If the app does not allow skipping, try watching t... ⇲

Video issue

Playback errors

Fix: 1. Restart the SYFY app and try playing the episode again. 2. Ensure your iPhone has enough storage space by going to Settings > General > i... ⇲

Loading issue

Episodes not loading

Fix: 1. Check your internet connection and switch to a different network if necessary. 2. Clear the app cache by offloading the app as mentioned... ⇲

Syncing issue

Audio and video out of sync

Fix: 1. Close the SYFY app and restart your iPhone. 2. Check for any available updates for the SYFY app in the App Store and install them. OR... ⇲

Crashes issue

SYFY crashes during use

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Uninstall and reinstall the SYFY app to clear any corrupted data. OR 1. Ch... ⇲

Playback issue

Inability to resume from where left off

Fix: 1. Manually note the timestamp where you left off and use the scrubber bar to navigate back to that point when you return. 2. Check if there... ⇲

Payments issue

Limited credits for viewing

Fix: 1. Monitor your viewing habits and plan your watch time to maximize the use of your credits. 2. Consider watching content that does not requ... ⇲

UI issue

Inconsistent episode ordering

Fix: 1. Manually search for the correct episode order by checking the show’s official page or a reliable online source. 2. Clear the app cache by... ⇲

Reverts to first episode when navigating

Fix: 1. Try logging out of your account and logging back in to refresh your session. 2. Clear the app cache by offloading the app and reinstallin... ⇲

Parental guidelines badge persists on screen

Fix: 1. Check the app settings to see if there is an option to disable the parental guidelines badge. 2. Restart the app to see if the badge disa... ⇲

Audio issue

Casting issues with audio and video

Fix: 1. Ensure both your iPhone and the casting device (like Chromecast or Apple TV) are connected to the same Wi-Fi network. 2. Restart both you... ⇲

Audio crackling during action scenes

Fix: 1. Check your device's audio settings and ensure that the volume is not set too high, which can cause distortion. 2. Try using headphones to... ⇲

Settings issue

No closed captioning options

Fix: 1. Check the app settings to see if there is an option to enable closed captions. 2. If not available, consider using a different device or... ⇲

Support issue

No support options other than email

Fix: 1. Check the SYFY app for any FAQ or help section that may provide answers to common issues. 2. Use social media platforms to see if there a... ⇲

Account issue

Linking provider credentials frequently lost

Fix: 1. Ensure that you are entering the correct credentials and that your subscription is active. 2. Try logging out and back into your account... ⇲

Content issue

Limited content selection

Fix: 1. Explore other streaming services that may offer a wider selection of content. 2. Check for any updates or announcements from SYFY regardi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.8%

Bad experience

7.3%

Neutral

3.9%

~ from our NLP analysis of 15,672 combined software ratings.

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Private Data SYFY collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics