fix problems on FirstBank Personal Banking [iphone]

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—— Run into issues on FirstBank Personal Banking? Get help pending when official support gets back to you!

FirstBank Personal Banking
Info:
company: FirstBank App
: http://www.firstbankonline.com/
: www.firstbankonline.com
Chat with our AI-based FirstBank Personal Banking Support
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Loading issue

Fails to load data

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try restarting your rou... ⇲
 
Updates issue

Glitchy performance with updates

Fix: After an update, restart your iPhone to ensure all new files are properly loaded. Press and hold the power button until you see the slider,... ⇲
 
Payments issue

Does not show recent purchases

Fix: Check if your account is properly synced. Log out of the app and log back in to refresh your account data. OR If the issue continues, try... ⇲

Bill pay changes cause late payments

Fix: Set up reminders for bill payments in your calendar to ensure you are aware of upcoming due dates, especially after making changes in the ap... ⇲

Zelle option is missing

Fix: Ensure that your app is updated to the latest version, as Zelle may be included in newer updates. Check the App Store for any available upda... ⇲

Deposit feature requires excessive endorsement

Fix: Review the endorsement requirements in the app's help section to ensure you are following the correct procedure for endorsements. OR If t... ⇲

Pending deposits cannot be viewed

Fix: Log out of the app and log back in to refresh your account information. This may help in displaying pending deposits. OR If pending depos... ⇲

Errors in check mailing and payments

Fix: Double-check the mailing address and payment details entered in the app to ensure accuracy before submitting any requests. OR If errors o... ⇲
 
Syncing issue

Balance updates are delayed

Fix: Refresh your account by pulling down on the screen in the app to force a refresh of your balance and transactions. OR Check your internet... ⇲
 
Account issue

Difficult to access multiple accounts

Fix: Ensure you are logged into the correct account. If you have multiple accounts, consider using the 'Add Account' feature in the app settings... ⇲
 
Search issue

Search function is ineffective

Fix: Try using specific keywords or phrases when searching to improve results. Avoid using overly broad terms. OR If the search function conti... ⇲
 
Camera issue

Mobile deposit lighting conditions must be perfect

Fix: Ensure you are in a well-lit area when taking pictures of checks for deposit. Natural light is best, but if indoors, use bright artificial l... ⇲
 
Login issue

Log in issues with spinning wheel

Fix: Force close the app and reopen it to reset the login process. If the issue persists, restart your iPhone. OR Check your internet connecti... ⇲
 
Support issue

Customer support response is lacking

Fix: Utilize the app's FAQ section or help resources for common issues, which may provide immediate answers without needing to contact support.... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
1.9%

Neutral
1.6%

~ from our NLP analysis of 12,894 combined software ratings.

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 Private Data FirstBank Personal Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location