fix problems on Hampr [iphone]

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—— Run into issues on Hampr? Get help pending when official support gets back to you!

hampr: Laundry Service App
Info:
company: Hampr
: https://www.tryhampr.com/
: www.tryhampr.com
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Payments issue

Complicated billing system

Fix: 1. Review the billing section in the app to familiarize yourself with the pricing structure and any additional fees. 2. Keep a record of you... ⇲

High membership and service costs

Fix: 1. Review the membership benefits in the app to ensure you are utilizing all available features. 2. Look for any promotional offers or disco... ⇲

Duplicate charges on billing

Fix: 1. Review your order history in the app to confirm if duplicate charges occurred. 2. Document the charges and reach out to customer support... ⇲
 
Bugs issue

hampr frequently malfunctions

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store for updates. 2. Restart your iPhone to clear any temporar... ⇲

Frequent app bugs and glitches

Fix: 1. Regularly update the app to the latest version to benefit from bug fixes and improvements. 2. Clear the app's cache by deleting and reins... ⇲

Missing items during laundry return

Fix: 1. Immediately check your laundry upon return and document any missing items. 2. Use the app's support feature to report missing items as so... ⇲
 
Compatibility issue

Limited availability of washers

Fix: 1. Check the app during off-peak hours to see if more washers become available. 2. Consider scheduling your laundry service in advance to se... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use the in-app messaging feature to contact customer service, as this may provide a quicker response than email. 2. Document your inquiri... ⇲

Inconsistent communication from support

Fix: 1. Keep a record of all communications with support, including dates and times, to track responses. 2. Use the app's feedback feature to rep... ⇲
 
Settings issue

Difficulty in scheduling orders

Fix: 1. Familiarize yourself with the scheduling interface in the app by exploring all available options. 2. Try scheduling your orders during le... ⇲
 
Customization issue

Requires laundry to be separated into bags

Fix: 1. Prepare your laundry by sorting it into bags before scheduling a pickup to comply with the service requirements. 2. Use labeled bags to k... ⇲

Inability to modify saved presets

Fix: 1. Check the app settings to see if there is an option to edit saved presets. 2. If editing is not available, consider deleting the preset a... ⇲

Limited options for using the app

Fix: 1. Explore all features of the app to ensure you are utilizing it to its full potential. 2. Check for any updates or new features that may h... ⇲
 
Notifications issue

Emails continue after unsubscribing

Fix: 1. Double-check the unsubscribe confirmation email to ensure you followed all steps correctly. 2. Mark the emails as spam in your email clie... ⇲
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 what users are saying
Good experience
92.9%

Bad experience
6.5%

Neutral
0.7%

~ from our NLP analysis of 744 combined software ratings.

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 Private Data hampr collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data