fix problems on Storybeat [iphone]

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—— Run into issues on Storybeat? Get help pending when official support gets back to you!

Storybeat: Reels & Story Maker
Info:
company: Social Stories S.L.
: https://www.storybeat.com/contact
: www.storybeat.com
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Audio issue

limited music selection

Fix: 1. Use external music apps: Consider using music from other apps like Spotify or Apple Music. You can create a playlist and play it in the b... ⇲

inconsistent music timing

Fix: 1. Manually adjust audio: After adding music, check if the app allows you to trim or adjust the audio track to sync better with your video.... ⇲

no option to choose specific song snippets

Fix: 1. Use an audio editing app: Consider using an audio editing app to trim the song to your desired snippet before importing it into Storybeat... ⇲
 
Ads issue

forced to watch ads to remove watermark

Fix: 1. Consider the subscription: If you frequently use the app, consider subscribing to the premium version if available, as this may remove th... ⇲
 
Messages issue

error messages when selecting templates

Fix: 1. Restart the app: Close Storybeat completely and reopen it. This can sometimes clear temporary glitches causing error messages. 2. Check f... ⇲
 
Glitches issue

glitches and freezing during editing

Fix: 1. Close other apps: Make sure to close any other apps running in the background to free up memory. Double-click the home button (or swipe u... ⇲
 
Customization issue

limited customization options for templates

Fix: 1. Explore other apps: If customization is crucial, consider using other video editing apps that offer more flexibility in template design.... ⇲

Storybeat does not allow editing of beat markers

Fix: 1. Use a different app: If beat marker editing is essential, consider using a more advanced video editing app that offers this feature. 2. M... ⇲
 
Support issue

customer support is unresponsive

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the website for common issues and solutions. 2. Use community forums: Search for... ⇲

no tutorial or guidance for new users

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its features. Look for any help or tips sections... ⇲
 
Updates issue

subscription model changes without notice

Fix: 1. Review subscription details: Regularly check the app's subscription section to stay informed about any changes. 2. Set reminders: If you... ⇲

frequent updates do not resolve issues

Fix: 1. Monitor updates: Keep track of the app's update notes to see if specific issues are being addressed. 2. Provide feedback: While you canno... ⇲
 
Account issue

Storybeat does not recognize existing subscriptions

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh the app's recognition of your subscriptio... ⇲
 
Video issue

video length limited to 15 or 30 seconds

Fix: 1. Combine clips: If you need longer videos, consider creating multiple 15 or 30-second clips and combining them in another video editing ap... ⇲

poor video quality upon download

Fix: 1. Check export settings: Before downloading, check if there are any settings for video quality in the export options. Choose the highest qu... ⇲
 
UI issue

difficult to reorder photos/videos

Fix: 1. Use drag-and-drop: If the app allows, try dragging and dropping the photos/videos in the timeline to reorder them. 2. Create a storyboard... ⇲
 
Settings issue

watermark appears despite settings

Fix: 1. Check settings: Go to the app settings and ensure that the option to remove the watermark is enabled, especially if you have a subscripti... ⇲
 
Stability issue

Storybeat lacks stability

Fix: 1. Regularly update the app: Ensure you are using the latest version of the app, as updates often include stability improvements. 2. Free up... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
4.7%

Neutral
2.8%

~ from our NLP analysis of 20,668 combined software ratings.

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 Private Data Storybeat collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 1 month GOLD: $3.99 Storybeat GOLD
  2. 1 year GOLD: $30.99 Save 35%!!
  3. 1 Year Premium: $34.99 Storybeat Premium
  4. 1 Year PRO: $29.99 Storybeat PRO
  5. 1 Month PRO: $4.99 Storybeat PRO
  6. 1 Month Premium: $5.99 Storybeat Premium
  7. 1 Week Premium: $2.99 Storybeat Premium
  8. 100 Credits: $2.99 +20 Bonus!
  9. 25 Credits: $0.99 storybeat
  10. 50 Credits: $1.99 +10 Bonus!