fix problems on FPL [iphone]

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—— Run into issues on FPL? Get help pending when official support gets back to you!

FPL
Info:
company: NextEra Energy, Inc
: https://www.fpl.com/support/contact.html
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Payments issue

Payment processing is unreliable

Fix: 1. Ensure that your payment method is valid and has sufficient funds. Check your bank account or card details. 2. Try using a different pay... ⇲

Poor online payment system

Fix: 1. Ensure that your app is updated to the latest version to benefit from any improvements made to the payment system. 2. Try clearing the a... ⇲

No option to select specific payment dates

Fix: 1. Check the app settings to see if there are any options for managing payment dates. 2. If the app does not allow for specific payment dat... ⇲
 
Network issue

Inaccurate outage reporting

Fix: 1. Refresh the app by logging out and logging back in to see if the outage information updates. 2. Check the official FPL website or social... ⇲
 
UI issue

Difficult to navigate for reporting issues

Fix: 1. Familiarize yourself with the app layout by exploring the menus and options available. 2. Use the search function within the app to quic... ⇲
 
Notifications issue

Session timeout notifications are annoying

Fix: 1. Try to stay active within the app to prevent session timeouts. Regularly interact with the app to keep your session alive. 2. Check if t... ⇲
 
Support issue

Limited options for customer service inquiries

Fix: 1. Explore the app for any FAQs or help sections that may address common inquiries. 2. Use the app's chat feature if available, as it may p... ⇲

Inability to contact customer service easily

Fix: 1. Look for any contact options within the app, such as chat or email support. 2. Use the FPL website to find additional contact methods, i... ⇲
 
Account issue

FPL does not recognize user address

Fix: 1. Double-check that you are entering your address correctly, including any abbreviations or special characters. 2. Try using a different f... ⇲
 
Bugs issue

Meter reading issues lead to estimated bills

Fix: 1. Ensure that you are entering your meter readings correctly in the app. Double-check the numbers before submitting. 2. If you have a smar... ⇲
 
Updates issue

Lack of timely updates during outages

Fix: 1. Check the app settings to ensure that notifications are enabled for outage updates. 2. Follow FPL on social media for real-time updates... ⇲
 
Crashes issue

FPL crashes or freezes during use

Fix: 1. Ensure that your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches... ⇲
 
Settings issue

Limited functionality for managing account settings

Fix: 1. Explore all sections of the app to ensure you are not missing any account management features. 2. Check for any updates to the app that... ⇲
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 what users are saying
Good experience
89.2%

Bad experience
8.7%

Neutral
2.1%

~ from our NLP analysis of 20,328 combined software ratings.

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 Private Data FPL collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics